What we offer: - Competitive salary bonus plan
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do- Manage L2/L3 support team for US Monitoring Team handling CMC life-safety services
- Maintain and maximize uptime (>99.999%) for all life-safety environment
- Develop and engineer internal improvements and achieve and maintain high customer satisfaction
How you will do it - Manage a team of technical engineers
- Manage rapid-response on-call services
- Ensure system uptime and availability
- Provide Level 2/3 technical support for North American Monitoring services
- Manage new software updates and enhancements (patch/upgrades)
- Manage application support for internal/external technical teams and the business
- Manage builds and expansion of CMC hardware/equipment
- Oversee excellent communication for trouble resolution
- Document product build/change
- Partner with business on future business needs, strategy, planning, and NPI
- Document and solution enhancement requests (liaison to supplier)
- Apply years of experience and best practices to maintain CMC life-safety services at a subject matter expert level
- Oversee development and execution of strategic plans as a team leader
What we look for Required - Management experience leading a technical team
- Deep knowledge and several years of experience with MASterMind Monitoring, and/or other industry specific monitoring systems.
- Demonstrable knowledge of MS-SQL server and T-SQL.
- Deep knowledge and several years of experience with IT systems and concepts (network, hosting, storage, scripting)
- Understanding of cyber security tools and controls: EDR, SIEMs, host-based firewalls, anti-virus, etc.
- Ability to translate business needs into technical requirements
- Superior problem assessment and troubleshooting skills
- Strong communication skills and the ability to present technical topics to vendors, team members and non-technical audiences
- Ability to work as part of a team and to interface with other teams as needed
- Strong service attitude and a commitment to quality
- 5-7 years of experience in the design, deployment and maintenance of complex signal processing environments
- Ability to work on-call weekly rotations
Preferred - Four (4) year degree of equivalent
- Certifications for relevant technologies (CCNA, MCSE, etc.)
- Strong Microsoft product skills (Word, Excel, PowerPoint, Visio, Project, MSSQL Studio, etc.)
What else you'll get Supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.
HIRING SALARY RANGE: $100,000-120,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
