Job Description

Partner's legal ops are critical to enabling their 250+ member legal team to serve their teammates and patients across every function of the company. Over the next 2-3 years, the team will advance its internal operations, contract and regulatory processes, and research capabilities through technology and AI-enabled software.

In partnership with the VP of Legal Operations and the Partners Product Team, the Product Lead will bring specialized product expertise to drive outcomes and solve critical business problems rapidly. Primary activities involve serving as the in-house subject matter expert on the legal team product needs, acting as the resident expert on the legal technology market, and driving the full product lifecycle to ensure maximum value delivery. We are looking for an expert relationship builder with a bias toward action, a collaborative mindset to bridge IT and business teams, and an obsession with translating complex operational challenges into scalable product solutions.

Lifecycle & Value Management
• Drives discovery, prioritization, development, and deployment for legal software.
• Leads in roadmap planning and story mapping.
• Measures success based on value created (or loss mitigated), leveraging product analytics to make informed decisions.
• Identifies and tracks objectives and key results (OKRs) for outcome-based advancements.
• Evaluates and prioritizes potential features or software and aligns them to the legal team's objectives.

Internal SME & Needs Assessment
• Becomes the subject matter expert (SME) on legal team product needs, requirements, goals, and areas of value.
• Performs end-user shadowing/interviews and collaborates with legal and business stakeholders to identify and understand user problems to solve.
• Uses data to formulate quantifiable problem statements and solution hypotheses that are quantifiable.
• Guides user-facing communication, change management, and education for new capabilities.

Cross-Functional Liaison
• Partners with IT and Product teams to navigate internal processes and to inform sprint activities for internal development when needed.
• Advocates for the legal team's priorities, actively removes roadblocks, identifies cross-team dependencies, and escalates issues.
• Collaborates closely with Partner's core security, compliance, and IT risk teams to ensure software delivery meets all enterprise requirements on time.

Qualifications

Requires:

• Bachelor's Degree
• 4+ years of product experience in an agile environment, focused on
• 4+ digital products
• Business acumen, an insatiable curiosity, and a desire to lead
• Exceptional problem-solving, organization, communication skills
• Ability to prioritize tasks effectively, deliver to tight deadlines, and thrive in a fast-paced environment
• Demonstrated ability to easily build expertise in unfamiliar domains
• Experience writing requirements for user stories and software features
• Familiarity with Enterprise Legal Management (ELM) systems, Contract Lifecycle Management (CLM), or Legal AI tools
• Experience managing vendor evaluations, running RFP processes, and overseeing external software implementations
• Experience building health tech products and 0-1 products from inception to launch
• Industry experience can be an invaluable substitute for direct product management skills. Candidates with a background in legal operations, legal tech, or AI-enabled software will be strongly considered

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver's license and acceptable driving record are required, as driving is an essential job function.

*If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest