Uber

Product Manager II, Help Center Platform

Uber$161K — $179K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or similar field
  • 3+ years of product management experience, including high-impact internships
  • Strong affinity for user experience and collaboration with design teams
  • Technical literacy in AI and conversational agents
  • Proven ability to communicate effectively with both technical and non-technical teams

Responsibilities

  • Contribute to the roadmap of the conversational UX component library
  • Champion the end-user experience by integrating design thinking and user research
  • Build the foundational UX for a best-in-class support experience
  • Drive developer adoption of the UX library by ensuring smooth tooling
  • Partner with data science to analyze user behavior changes post-UX updates
  • Present progress updates to senior leadership and align stakeholders

Benefits

  • Participation in Uber's bonus program
  • Potential equity awards
  • Eligibility for a 401(k) plan
  • Access to various additional employee benefits
Full Job Description
Job Description

About the Role

As a Product Manager on the Customer Obsession (CO) team, you will be responsible for improving the developer and user experience for Uber's AI-powered conversational support surfaces. This role bridges the gap between the underlying tech and intuitive user design. You will be responsible for the UX and the foundational platform capabilities that power these interactions. A key part of your mission will be democratizing innovation: you'll build the infrastructure and governance that allows cross-functional teams across Uber to contribute to a shared UX library, ensuring our next-generation AI assistants remain cohesive yet adaptable across different business units. You will leverage modern technologies (including AI/machine learning and conversational interfaces) and strong design partnerships to help scale high-quality support experiences across Uber.

What the Candidate Will Do
  1. Product thinking: Contribute to the roadmap and execution of the conversational UX component library. Make tradeoff decisions with guidance, balancing user needs, technical constraints, and business impact
  2. Champion the customer experience: Champion the end-user by blending design thinking, user research, and data into compelling 'user impact' stories.
  3. Execution & ownership: Build the tech and persona-agnostic UX foundations required for a best-in-class experience. Partner with UXR to get quick feedback, Design for interface crafting, and Engineering to ship the underlying platform logic.
  4. Drive developer adoption: Own the Developer Experience for our agentic UX library. You'll ensure frictionless discovery, previewing, and debugging, while building the "code agents" and tools that make it easy for teams to adopt and contribute.
  5. Data-driven impact: Partner with Data Science to track user behavior changes following UX updates. Use these insights to drive prioritization and secure stakeholder buy-in by 'closing the loop' on performance.
  6. Executive communication: Present clear and compelling progress updates to senior leadership, aligning stakeholders and securing support.


Basic Qualifications
  1. Experience: Bechelors degree in Computer Science or similar AND 3+ years of product management experience (including high-impact internships). You have a foundational understanding of the product lifecycle and have successfully contributed to shipping digital features or products.
  2. UX affinity & design partnership: A strong "product sense" with a deep appreciation for user experience. You are eager to partner closely with Design and User research to translate complex AI behaviors into intuitive, human-centric interactions.
  3. Technical literacy: Comfortable navigating the technical side of AI and LLMs. You understand how conversational agents work and care about the Developer Experience - ensuring the tools and libraries you build are easy for other engineers to adopt. We don't expect you to code, but you should feel comfortable discussing deep technical topics with engineering teams and the platform users.
  4. Collaborative execution: Proven ability to work in the trenches with cross-functional teams. You are organized, detail-oriented, and capable of driving projects forward in a fast-paced environment.
  5. Communication & storytelling: Ability to clearly articulate the "why" behind a feature. You can translate user pain points into technical requirements and communicate progress effectively to both technical and non-technical teammates.


Preferred Qualifications
  1. Experience working on mobile experiences and consumer products.
  2. Phenomenal track record of working with engineering, analytics and design teams, with proven examples to prioritize work across the team.
  3. Grittiness: you never hesitate to roll up your sleeves and tackle something hands-on.
  4. Proven track record of growing and scaling a product.
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Responsibilities

For San Francisco, CA-based roles: The base salary range for this role is USD $161,000 per year - USD $179,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD $161,000 per year - USD $179,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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