OverviewWe're looking for a customer-centric Product Manager II who can translate customer needs and business objectives into impactful product solutions. This role requires a blend of strategic thinking, hands-on execution, and cross-functional leadership. The ideal candidate demonstrates strong ownership, proactively drives clarity in ambiguous situations, leverages data and customer insights to inform decisions, and consistently delivers results in a technical, AI-enabled environment.
You will work at the intersection of product, engineering, operations, customer-facing teams, payments, ERP ecosystems, and data to deliver scalable solutions, reduce friction in core workflows, and unlock value through analytics, automation, and emerging AI capabilities. This role requires strong analytical rigor, technical fluency, payments domain understanding, clear communication with key stakeholders and managers, and the ability to solve complex problems in a highly cross-functional setting with minimal oversight-always bringing insights, paths forward, and thoughtful recommendations.
What You'll Do Own & Execute with Precision - Own the end-to-end lifecycle for your product area-from discovery through delivery and continuous improvement
- Break down ambiguous problems into clear, actionable plans with strong attention to detail
- Drive execution across engineering, design, and operations with a bias for action and accountability
Be Proactive & Get Things Done - Anticipate risks, dependencies, and gaps early-proactively drive resolution without waiting for direction
- Act as the connective tissue across teams to ensure nothing falls through the cracks
- Communicate clearly with key stakeholders and managers on problems, insights, risks, and paths forward-always bringing recommendations to drive alignment and decisions
- Ensure requirements are clearly documented, maintained, and kept up to date as scope, decisions, and dependencies evolve
- Understand product planning cycles and proactively prepare and plan engineering and testing work across multiple domains to support timely, coordinated delivery
- Operate with urgency in fast-moving environments, consistently pushing initiatives across the finish line
Leverage Data, Analytics & AI - Use quantitative and qualitative data to diagnose problems, validate hypotheses, and measure impact
- Identify opportunities to leverage AI/ML or automation to improve customer experience, streamline operations, or drive smarter decision-making
- Apply structured problem-solving to translate data insights into clear product actions and prioritization
Engage as a Technical Product Partner - Work closely with engineering teams on API-driven systems, integrations, and backend workflows
- Translate business needs into clear technical requirements.
- Partner with technical teams to break work into delivery plans, sequencing dependencies across domains and ensuring teams are prepared for upcoming planning cycles
- Understand system architecture and trade-offs to make informed product decisions
Drive Customer & Business Impact - Bring a customer-obsessed mindset to identify and prioritize opportunities that reduce friction, improve customer experience, and drive scale
- Balance customer needs, operational realities, and revenue impact in decision-making
- Partner cross-functionally (Care, Ops, Engineering, Design) to deliver end-to-end outcomes
What We're Looking For - 4 -5+ years in product management or a related role (B2B SaaS / fintech preferred)
- Proven track record of driving execution in complex, cross-functional environments in product management
- Experience working on technical products (APIs, platforms, or data systems)
- Payments experience with an understanding of how ACH, checks, and virtual card (VCC) payments operate in B2B environments
- Familiarity with the B2B payments market, AP workflows, ERP integrations, and financial systems
- Exposure to data products, analytics, or AI-driven capabilities (e.g., recommendations, automation, intelligent workflows)
- Strong analytical capability-comfortable with data analysis, metrics, and experimentation
- Solid technical fluency-able to engage deeply with engineers on system design and trade-offs
- Ability to structure ambiguous problems and translate them into clear roadmaps and deliverables
- Excellent communication skills, with the ability to clearly explain problems, insights, trade-offs, and recommended paths forward to key stakeholders and managers.
- Customer obsessed: You deeply understand customer pain points and use that insight to shape better product outcomes
- Detail-oriented: You catch gaps others miss and ensure high-quality execution
- Proactive: You identify problems early and move without being asked
- GSD mindset: You consistently deliver results and push work across the finish line
- Complex problem solver: You enjoy untangling ambiguity, connecting dots across teams, and solving hard problems in cross-functional environments
- Ownership: You think beyond your scope and take accountability for outcomes
- Curious about AI & data: You actively look for ways to apply AI/automation to solve problems better and faster
Success in This Role Looks Like - You anticipate issues before they happen and keep programs on track
- You deliver consistently with minimal oversight and high attention to detail
- You consistently translate ambiguity into clear execution plans
- You keep stakeholders and managers aligned by communicating clearly on problems, insights, paths forward, and actionable recommendations
- You drive measurable improvements in customer experience and business outcomes
