Gartner

Product Manager

Gartner • $86K — $118K *
Irving, TX 75061In-Person
Consumer Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree required.
  • 3-6 years of experience as a Product Manager focused on Salesforce or a similar CRM system.
  • Strong project and program management skills with a history of leading cross-functional initiatives.
  • Demonstrated ability to collaborate with diverse stakeholders across business and IT teams.
  • Excellent analytical and problem-solving skills in addressing business challenges.
  • Subject matter expert on enterprise information systems, data models, and data architecture.
  • Strong understanding of Agile methodologies, with experience working in SCRUM teams.

Responsibilities

  • Partner with prospecting, pipeline, and fulfillment teams to identify gaps in the user journey.
  • Analyze usage data to uncover user behaviors and tech issues for enhancement of tools.
  • Lead the product lifecycle and develop the roadmap for Salesforce enhancements.
  • Work closely with SCRUM and technical teams to assess product design feasibility within Salesforce.
  • Facilitate organizational change to maximize product impact through training and communication.
  • Synthesize customer and business needs to identify product opportunities.
  • Manage large data sets across business units to enhance product decision-making.

Benefits

  • Generous paid time off policy.
  • Charity match program.
  • Medical, Dental & Vision Plans.
  • Parental Leave.
  • Employee Assistance Program (EAP).
  • 401K matching.
  • Stock purchase option at a discount.
Full Job Description
About this role:

We are searching for a Product Manager who thrives in a fast-paced, innovative environment looking to solve complex problems with sophisticated and innovative solutions. In this role within the Global Sales & Services Technology (GSST) team, you will be supporting Salesforce enhancements in the Customer 360 view across our core business partners. You will be focused on supporting the Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team. This includes driving visibility to engagements and partner activities for our prospect and licensed user journeys.

What you'll do:
  • Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey.
  • Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues
  • Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery, through design, journey story process, development, and in-market iterations.
  • Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds. Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, et al to champion the technology roadmap
  • Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings
  • Understanding customer and business needs across core business partners and synthesizing opportunities.
  • Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys.
  • Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions.
  • Integrating input from multiple channels-including user journeys, industry research, and stakeholder requests-into product priorities and requirements.
  • Prioritizing projects and features based on impact and alignment with the team's long-term goals and strategy.
  • Collaborating with the scrum team to design, build, launch, and assess MVPs.
  • Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders.


What you'll need:
  • Bachelor's Degree required.
  • 3-6 years of experience working as a Product Manager with Salesforce or a comparable CRM system.
  • Strong project and program management skills; demonstrated track record leading cross functional initiatives
  • Proven track record of collaborating with multiple stakeholders and teams across business and IT teams
  • Excellent analytical and problem-solving skills when determining how to best solve business challenges
  • Subject matter expert on enterprise information system including an awareness of data models / data structures / data warehouses
  • Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams
  • Able to solve complex problems and successfully manage ambiguity and unexpected change
  • Experience using industry leading analytic platform (e.g. Tableau, PowerBI, etc.) to design and deliver impactful business insights (ideally for Sales) at scale is a plus
  • Strong written and verbal communication skills
  • Familiarity or low-level experience using AI features is beneficial.


What you will get:
  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!


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About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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