Global Payments

Product Manager, Document Management

Global Payments$90K — $110K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of product management experience with a full lifecycle track record.
  • Expertise in product strategy, roadmap development, and Agile delivery methodologies.
  • Hands-on experience with document management tools like DocuSign, including workflow design.
  • Proven ability to lead complex, cross-functional initiatives with competing priorities.
  • Strong technical skills in software/web technologies and enterprise integrations like Salesforce and SAP.
  • Experience in designing user-centric solutions and managing vendor relationships.
  • Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field.

Responsibilities

  • Define and drive the document management product vision and roadmap.
  • Translate product strategy into prioritized requirements and deliverables.
  • Partner with engineering teams and vendors to launch scalable solutions.
  • Lead Voice of Customer research as the subject matter expert.
  • Manage strategic relationships with third-party document management providers.
  • Serve as the primary liaison for document management vendors and influence product roadmaps.

Benefits

  • A competitive salary and benefits package accommodating contributions.
  • Opportunities for career growth within a global business environment.
  • Access to learning resources and development opportunities.
  • A supportive, inclusive team culture valuing ideas and input.
  • Time allocated for community and charity engagement.
  • Global employee assistance program for well-being support.
  • Recognition through a global platform celebrating achievements.
Full Job Description

As the Product Professional for the Internal Systems Product organization, you will partner with dedicated engineering and operations teams to deliver best-in-class customer experiences for our Merchant business. You’ll work with the teams responsible for boarding, implementation, training, and operationalizing document management solutions, ensuring customers and partners of all sizes have clarity, flexibility, and the tools they need to deliver excellent customer experiences. You will provide prioritization around strategic initiatives and user-facing roadmaps that effectively communicate key priorities with Product and Engineering to offer modern operational support tools for the business.  

Whatyou’llown

  • Define and drive the document management product vision and roadmap, identifying opportunities to improve Merchant and Partner experiences, operational efficiency, and business growth.
  • Translate product strategy into prioritized requirements, business cases, and deliverables based on customer and business impact.
  • Partner with engineering teams, internal stakeholders, and third-party vendors to deliver scalable solutions and successful product launches.
  • Lead Voice of Customer research and serve as the subject matter expert for document management products and capabilities.
  • Manage strategic relationships with third-party document management providers, influencing product enhancements and future platform development.
  • Serve as the primary liaison for third-party document management vendors, managing strategic partnerships, evaluating solution enhancements and releases, and influencing product roadmaps through ongoing feedback and collaboration.

What you bring

  • 5+ years of product management experience with a track record of delivering products across the full lifecycle, including platform migrations, system consolidations, and M&A integrations.
  • Expertise in product strategy, roadmap development, Agile delivery (Scrum/SAFe), and translating business, legal, and compliance requirements into product solutions.
  • Hands-on experience with DocuSign (eSignature, CLM, or similar), including administration, workflow design, and environment consolidation.
  • Proven ability to lead complex, cross-functional initiatives across multiple business units and matrixed organizations while managing competing stakeholder priorities.
  • Strong technical aptitude with experience in software/web technologies and enterprise integrations (e.g., Salesforce, SAP, or similar platforms).
  • Experience creating streamlined, user-centric experiences and managing third-party vendor relationships.
  • BS/MS in Business, Computer Science, Engineering, or a related field.

$90,000 - $110,000
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Ourperks- what we’llbring for you

We knowit’sbigger than just your career. It’syour life and your world. That’swhy we offer global benefits and programs to support you at every stage. Here’sa taste of what you can expect.

  • A competitive salary and benefits package that recognizes your contribution
  • Opportunities to grow your skills and build your career within a global business
  • Access to learning, development and on-the-job experiences that expand yourexpertise
  • A supportive, inclusive team environment where your ideas and input matter
  • Time to give back through community and charity initiatives
  • A global employeeassistanceprogram to support your wellbeing
  • Recognition through a global platform that celebrates your achievements.

 

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

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Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ

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