SummaryWe're seeking an experienced Product Manager who comes with exceptional customer empathy to delightful product experiences. This execution-focused role requires balancing experience for internal and external users.
Job Responsibilities- Customer-Centric Security & Product Execution
- Execute on priorities of one or more agile squads with exceptional user experiences
- Champion a "secure by design, delightful by default" approach to product development
- Partner with peer product managers across teams to align on initiatives while maintaining customer-first principles
- Customer Journey & User Empathy
- Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
- Advocate for users while implementing necessary security controls-finding the optimal balance
- Identify friction points in workflows and innovate solutions that maintain usability
- Develop metrics that measure customer satisfaction/experience
- Agile Squad Collaboration
- Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
- Write detailed user stories that incorporate user needs
- Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
- Foster a squad culture that values both security rigor and customer empathy
- Cross-Functional Leadership
- Communicate security requirements to technical teams and user needs to security stakeholders
- Bridge the gap between compliance obligations and business/customer outcomes
- Work independently and across diverse teams to deliver secure, user-friendly product capabilities
- Partner with engineering leaders to build squads with both security expertise and customer-focused skillsets
Job Requirements- 7-9 years of relevant experience with 4+ years as a Product Manager
- Proven expertise in implementing and communicating application security concepts
- Demonstrated experience of balancing user experience and customer satisfaction
- Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
- Agile environment experience with proficiency in Jira & Confluence
- Demonstrable success delivering secure product capabilities that users love
- Highly Desired Qualifications
- Experience conducting user research and usability testing
- Background in privacy-by-design, security-by-design, and user-centered design principles
- Experience with customer feedback loops, NPS, and satisfaction metrics in secure products
- Key Skills
- Exceptional communication skills - ability to explain security concepts to non-technical audiences and user needs to security teams
- Strong analytical skills with both security-focused and customer-focused problem-solving abilities
- Empathy and user advocacy - genuine passion for understanding and improving customer experiences
- Strategic balance - ability to make informed trade-offs between security, compliance, usability, and business value
- Stakeholder management - building consensus across security, engineering, design, and business teams
- Ability to work independently and collaboratively across cross-functional teams
Compensation:
The target salary range for this position is 129,200 - 192,500 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
