Co-operators

Product Manager

Co-operators • $91K — $141K *
Toronto, ON M3C 0E3In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in business, Marketing, Engineering, or a related field
  • 3+ years of experience in product management, strategy, or client growth roles in financial services or related industries
  • Proven track record leading cross-functional initiatives focused on lead generation and client acquisition
  • Strong grasp of customer journey design and CRM/lead management platforms
  • Data analytics experience to inform product decisions and performance measurement

Responsibilities

  • Lead cross-functional teams to enhance telephony channel solutions for clients
  • Facilitate workshops to generate innovative ideas for improving client experiences
  • Ensure delivery teams have necessary requirements for optimal customer solutions
  • Partner with analytics to create performance dashboards and identify improvement opportunities
  • Develop and maintain project roadmaps for initiative rollout, ensuring timely delivery

Benefits

  • Training and development opportunities for career growth
  • Flexible work options and paid time off for personal and family needs
  • Holistic approach to well-being with health programs and supportive workplace culture
  • Paid volunteer days to support community engagement
  • Comprehensive total rewards package including retirement savings plans and health coverage
Full Job Description
Company: CGL
Department: Client Experience
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and operations experience when it comes to building out the capabilities and features. You will play an integral role in aligning the business needs to strategic delivery components that are prioritized based on impact, dollars and time to market.

How you will create impact:

  • Collaborate with a cross-functional team to deliver solutions for the telephony channel, enhancing the guided omni-channel experience for cooperators.
  • Lead and facilitate workshops to generate innovative ideas aimed at improving the client experience.
  • Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.
  • Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
  • Develop and maintain a roadmap for the rollout of initiatives, ensuring timely and budget-compliant delivery in collaboration with delivery partners.
  • Conduct market research and competitor analysis to inform product strategy and development.
  • Communicate product vision and strategy to stakeholders and team members.
  • Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.
  • Foster a culture of continuous improvement and innovation within the team.
  • Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality.
  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.
  • Review and assess opportunities for new improvements and functionality based on feedback and business objectives.
  • Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

  • Represent the product & client/ customer:
    • Articulating a compelling vision for business capabilities and CRM products while building an ongoing operating plan for the team to manage, support and improve products.
    • Building the roadmap for assigned business capabilities and requirements and contributing to the overall vision and roadmap, while driving the digital product management process end to end.
    • Maintains a good understanding of clients/users (their expectation, needs and pain points) and the product and delivers this knowledge into the team to focus deliverables and priorities.
    • Be an advocate for the clients/users by owning issues, forming solutions and defining outcomes as you move the delivery of the roadmap to completion.
    • Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
    • Influence, persuade and advise on solution strategies and directions.
    • Educate the team in the business domain to help establish better understanding of the solution/product to deliver value.

How you will succeed:

  • You build strong relationships and influence cross-functional teams to drive outcomes.
  • You foster a culture of innovation, experimentation, and continuous improvement.
  • You are a strategic thinker who can translate vision into actionable plans.
  • You communicate clearly and effectively, adapting your message to diverse audiences.
  • You are comfortable navigating ambiguity and shifting priorities in a fast-paced environment.

To join our team:

  • ABachelor'sor Master'sdegree in business, Marketing, Engineering, or a related field.
  • 3+ years of experience in product management, strategy, or client growth roles, ideally within financial services or a related industry.
  • Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
  • Strong understanding of customer journey design, digital channels, and CRM/lead management platforms.
  • Experience with data analytics, performance measurement, and reporting to drive product decisions.
  • Excellent stakeholder management and communication skills.


What you need to know:

  • Detailoriented work that requires frequent mental concentration for extended periods of time.

What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Expected salary range $91,058.00 to $141,058+

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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