Team Overview

The team sits within Digital Transformation (TruOps) under Global Operations and is responsible for enabling the quote-to-order process, supporting Sales, Pricing, Legal, and downstream systems. They own the tools and platforms used to convert customer proposals into executed contracts and orders, with a strong focus on process optimization and future state transformation. The Product Manager, CLM role will specifically own the contracting and CLM capability as part of this broader ecosystem.

This role reports directly to the Vice President – Business Operations Division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• This role exists to deliver advanced Contract Lifecycle Management capabilities that support enterprise contracting and the end0to0Delivery process.
• Serve as the business owner for CLM establishing long0term strategy, vision, roadmap, and maturity model aligned to Revenue Operations Governance and Global Operations priorities.
• Prioritize initiatives based on business value, stakeholder input, regulatory requirements, and measurable outcomes.
• Drive delivery of CLM functionality that improves contract generation, negotiation, execution, obligation management, reporting, and analytics, with a focus on automation, integration, and AI enablement.
• Act as the bridge between business operations and technology teams, ensuring requirements are translated into effective and scalable technical solutions.
• Lead and coordinate delivery across Business Analysts, Business Administrators, technology development resources, system integrators, and software vendors.
• Ensure CLM roadmap alignment with broader Quote0to0Delivery initiatives while meeting evolving business needs, legal requirements, and global operating considerations.

Required Knowledge and Experiences

• Bachelor0s degree in business administration, Operations, Information Systems, or a related field, required to support enterprise product ownership and governance responsibilities.
• 5+ years of experience in contract lifecycle management, contract operations, legal operations, procurement, or enterprise systems delivery.
• Demonstrated experience leading business ownership of enterprise platforms or digital capabilities, including roadmap development and backlog prioritization.
• Strong understanding of end0to0end contract lifecycle processes and associated business, legal, and compliance risk considerations.
• Proven ability to work cross0functionally and influence senior stakeholders across Legal, Sales, Finance, Compliance, Risk, and Technology.

Required Technical Skills

• Strong understanding of the full software development lifecycle (SDLC) with experience delivering in an agile environment.
• Experience gathering business requirements tied to Salesforce, or willingness to learn Salesforce standards and governance practices.
• Ability to clearly articulate business needs, priorities, and success metrics to implementation and technology teams.
• Experience with DocuSign CLM and Salesforce platforms preferred.

We0re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we0re happy to support your career development and growth in:

• Exposure to enterprise governance models, product management practices, SDLC, or Agile delivery frameworks.
• Familiarity with regulatory, compliance, or risk frameworks impacting enterprise contracting.
• Experience working in a global or highly matrixed organization.
• Strategic thinking combined with strong execution discipline and data0driven prioritization.
• Stakeholder facilitation, consensus0building, and business0to0technology translation skills.

CLM Strategy & Capability Delivery

• Own the CLM vision, strategy, and roadmap, including AI-enabled contracting capabilities and end-to-end lifecycle support
  
• Lead demand prioritization and delivery of CLM functionality, integrations, data architecture, and process improvements

Governance & Operating Model

• Establish and manage CLM governance, standards, KPIs, and performance metrics aligned with Revenue Operations
• Ensure solutions support global, end-to-end contract processes with upstream (quoting) and downstream (billing) considerations

Stakeholder Management & Change Enablement

• Serve as the central point of coordination across Legal, Sales, Finance, Procurement, Compliance, Risk, and IT
• Drive alignment, communicate roadmap and progress, and partner with change teams to ensure adoption and value realization

Vendor & Technology Partnership & Delivery Leadership

• Manage CLM vendors, licensing, renewals, and system integrator engagements to maximize ROI
• Partner with IT, Business Analysts, and Product Owners to translate business needs into delivered technical solutions

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Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax0advantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: We0ve got your back withcompany0paid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort0 and long0term disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we0re here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare[redacted]membership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward what0s next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallong0term care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional well0being programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

Pay Scale Information:

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual0s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion0s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion0s Internal Job Title:

Advisor, Business Processes

Company:

TransUnion LLC