Job Description

Your Role

The Product Manager, Consultant - Automation & AI Business Delivery reports to the Transformation Sr. Director. They will lead design and delivery of automation and AI-driven solutions that streamline operations and improve business outcomes. Define product vision, roadmap, and measurable value (cost, efficiency, CX). Partner cross-functionally (IT, operations, vendors) to translate needs into scalable solutions, drive delivery, and ensure compliance. Own backlog, prioritize use cases, and track performance. Influence stakeholders, manage risks, and accelerate adoption of AI/automation capabilities across the enterprise.

Responsibilities

Your Work

In this role, you will:

• Write detailed user stories and acceptance criteria covering multiple user-types.
• Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
• Drive trade-off discussions between scope and schedule Identify risks within a product and develop mitigation plans
• Own demand intake alignment and delivery prioritization for platform capabilities
• Manage product backlogs aligned to automation/AI roadmap across platforms
• Drive delivery discipline (velocity, quality, predictability)
• Own demand intake alignment and delivery prioritization execution
• Manage product backlogs aligned to enterprise roadmap
• Drive delivery discipline (velocity, quality, predictability)
• Support business requirements gathering by validating capabilities and platform-based solution for automation/AI
• Create and manage capabilities maturity tracking for automation/AI features
• Manage end-to-end delivery lifecycle from intake through deployment
• Lead product management for automation and AI-enabled solutions across platforms such as SmartComms and Pega, driving strategy, delivery, and continuous optimization
• Drive execution governance and backlog management for automation and AI capabilities, ensuring prioritized delivery and successful platform deployment
• Validate outcomes and progress to commitments post-delivery

Qualifications

Your Knowledge and Experience

• Minimum 6 years of experience in Product Management, Management Consulting, or Entrepreneurship required.
• Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology, or equivalent experience.
• Graduate degree (e.g. MBA) is highly desirable.

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.