Job Summary

We are seeking an experienced Product Manager to lead the end-to-end product lifecycle for third-party delivery integrations. The ideal candidate will have strong B2C product management experience with expertise in digital marketplaces, e-commerce, or last-mile logistics. This role will focus on using data-driven insights, experimentation, partner integrations, and cross-functional collaboration to improve delivery experiences, increase fulfillment accuracy, optimize product performance, and drive business growth.

Key Responsibilities
• Lead the end-to-end product lifecycle for third-party delivery integrations, including roadmap creation, execution, testing, and optimization.
• Conduct deep analysis of operational, customer, and partner data to identify pain points, drive product strategy, and measure performance.
• Define KPIs and build performance dashboards to monitor third-party delivery experiences across key customer and business metrics, including conversion, speed, NPS, and cost per order.
• Collaborate with engineering and external partner teams to implement technical solutions that improve order success rates, reduce cancellations, and increase fulfillment accuracy.
• Identify and implement new growth levers, including expanded delivery assortment, upsell opportunities, and geo-based promotions.
• Improve product-to-shelf accuracy and reduce customer friction across delivery touchpoints, from ordering through handoff.
• Manage multiple stakeholders across Marketing, Store Operations, Legal, Finance, and Business Development to align on strategy, execution, and reporting.
• Design and execute A/B tests to validate hypotheses and rapidly iterate on product ideas.
• Continuously evaluate the competitive landscape and third-party delivery ecosystem to inform product strategy.
• Develop product roadmaps and prioritize initiatives based on customer needs, business value, data, and strategic objectives.
• Partner with technical and business teams to ensure successful implementation and continuous optimization of third-party delivery capabilities.

Required Qualifications
• Minimum 5-7 years of experience in B2C product management.
• Strong knowledge of digital marketplaces, e-commerce, or last-mile logistics.
• Strong analytical and data-driven mindset with the ability to derive insights from large datasets and translate them into actionable strategies.
• Proven track record of delivering measurable improvements in digital product performance.
• Experience working with external technology partners and APIs.
• Proven leadership ability to drive cross-functional alignment and stakeholder management.
• Strong communication and presentation skills.
• Strong understanding of product management and Agile methodologies.
• Experience with customer journey mapping.
• Experience with third-party platform integrations, APIs, and data sharing.
• Experience with financial modeling and business case development.
• Experience with SQL and/or dashboarding tools for analytics.
• Experience with process optimization and experimentation, including A/B testing.
• Experience defining KPIs and managing metric reporting.
• Strong stakeholder and project management skills.

Preferred Qualifications
• Master's degree or equivalent experience in Product Management, Strategy, or Digital Delivery.
• Experience managing third-party delivery ecosystems and technology partnerships.
• Experience with digital delivery, fulfillment, or marketplace optimization.
• Strong understanding of customer experience optimization and delivery operations.

Technical Skills
• Product Management and Agile Methodologies
• Customer Journey Mapping
• Third-Party Platform Integrations
• APIs and Data Sharing
• Financial Modeling and Business Case Development
• SQL and Data Analytics
• Process Optimization
• A/B Testing and Experimentation
• KPI Definition and Metric Reporting
• Stakeholder and Project Management

Tools
• Advanced Excel for analytics and modeling
• PowerPoint for executive-level storytelling and presentations
• Power BI / Tableau for dashboarding and insights
• Figma / Miro for design and collaboration
• JIRA / Confluence for Agile collaboration and project management