Location:

• Help drive business outcomes, translate business goals and customer needs into actionable product requirements and solutions.
• Partner with Product Managers, and cross-functional teams to support Business Originations delivery and enhancements for clients.
• Gather and analyze user feedback to identify needs, pain points, and opportunities for product improvement.
• Collaborate with analytics, designers, technology teams, and business partners to define and prioritize the problem, capture requirements and identify solutions that meet user and business needs.
• Support product discovery activities, including research, usability testing, feedback collection, and analysis of customer insights.
• Assist documenting user stories and maintaining product backlogs to support delivery priorities.
• Participate in agile ceremonies and assist with planning, backlog refinement, user acceptance testing (UAT), defect triage, and validation of product functionality prior to and post release activities.
• Monitor product performance and analyze qualitative and quantitative data to identify trends, measure outcomes, and recommend improvements.
• Support implementation of new capabilities and enhancements by coordinating with technology, operations, risk, compliance, and vendor partners.
• Develop knowledge of business origination products, capabilities, customer journeys, and supporting technology platforms.
• Document business processes, product requirements, workflows, and operational impacts to support successful delivery and adoption.
• Build and maintain effective working relationships with internal stakeholders, business partners, and project team members.
• Manage multiple priorities and assignments while demonstrating initiative, adaptability, attention to detail, and a customer-focused mindset.
• Apply analytical and problem-solving skills to identify issues, recommend solutions, and improve customer and banker experiences.
• Support continuous improvement efforts by leveraging customer feedback, usage data, and business insights to enhance product performance and user satisfaction.
• Perform other duties as assigned; duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, conduct business ethically, and act in the best interests of Key's clients and the organization.

• Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)
  

• OR equivalent experience (required)
  

• 1+ years of experience in digital business and/or product development (required)
  
• Prior experience in Retail Banking preferred

• Strong analytical mindset, data driven decisioning and insights
  
• Thought leader and familiar with industry competitive analysis
  
• Combination of business depth and technical savvy
  
• Experience working in a collaborative, Agile, and data-driven environment
  
• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.
  
• Experience creating innovative digital products and services that drive business results.
  
• Working knowledge and appreciation for user-centered design and digital user experience
  
• Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.
  
• Have a passion to think critically and identify new ways to create positive client centric experiences
  
• Possess a strong mix of quantitative, qualitative and problem-solving skills
  
• Ability to think strategically coupled with the ability to drive to execution
  
• Experience with storytelling + curating presentations
  
• Ability to build relationships and influence broadly
  

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
  

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
  

• Occasional travel to include overnight stay.
  

• Hybrid (3+ days)
  

COMPENSATION AND BENEFITS

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.