The Amazon Alexa International in Toronto team is looking for a Product Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that are making history!
Key job responsibilities
You are responsible for customer experiences with considerable complexity where problem, opportunity, and strategy may not be defined. You take the lead on initiatives and deliver independently. You influence strategic direction, customer adoption decisions, and organization priorities.
You champion exceptional customer experiences by partnering with designers and developpers while aligning choices with strategic goals and business outcomes.. You balance constraints - compliance, localization, and accessibility - with customer experience considerations. You monitor operational health after launch and work with teams to address issues with appropriate urgency.
You demonstrate curiosity and a desire to dive deep into the technical aspects of your product. You evaluate technical proposals for strengths and weaknesses, asking the right questions to identify risks and ensure appropriate trade-offs are surfaced before commitments are made. You understand how AI, including agentic systems, is reshaping product development and apply this understanding to make better product decisions. You use all means possible, including AI, to accelerate development cycles, make better decisions, and unlock new forms of innovation.
You demonstrate high skill at using data to drive decisions. You define success criteria, KPIs, and metrics distinguishing between output metrics such as adoption and outcome metrics such as customer satisfaction and business impact. You analyze usage data, performance metrics, customer behavior, and market trends to inform decisions and prioritize roadmap investments. You use AI capabilities to accelerate insight generation while applying critical judgment.
• Define user needs and identify gaps, features enhancements and opportunities to grow the business
• Define creative, high-quality, simple product roadmaps based on team strategy and vision.
• Develop and maintain a deep understanding of the market landscape, customer needs, and competitive dynamics in Canada across English and French locales.
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application.
• Translate strategic vision into actionable plans and lead cross-functional teams to execute on priority initiatives.
• Own the end-to-end customer experience for Alexa Canada across Echo, FireTV, and additional endpoints.
• Track launches through every step-from experience review and packaging approval, to beta testing, leadership presentations, and customer launch.
• Manage prioritization and trade-offs among customer experience, performance and operational support load.
• Continuous monitor customer experience performance, identify gaps and improvement areas and build improvement plan.
• Work closely with engineering teams and program management to deliver products to the market.
• Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.
A day in the life
As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are delighted, including launching new Alexa-powered devices and experiences and making Alexa continuously smarter. This role is equal parts business strategy, product definition, and program delivery. You will need to thrive and deliver results in a highly ambiguous, fast-paced, and dynamic business environment - operating at all levels of the organization. The ideal candidate will use a combination of outstanding analytical skills, cross-functional understanding, business judgment, technical expertise, and strategic thinking to define the programs that improve Alexa CA Customer Experience. You will work closely with many partners such as solution architects, engineering, marketing, content, business development, and legal to ensure customers have access to a world class Alexa experience in Canada.
BASIC QUALIFICATIONS
- 3+ years of product management experience
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Experience managing technical products or online services
PREFERRED QUALIFICATIONS
- Experience in balancing conflicting priorities dealing with ambiguity
- Experience leading cross-functional teams to deliver projects on tight deadlines
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Speak, write, and read fluently in French
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 83,100.00 - 138,800.00 CAD annually
