American Express

Product Manager, AI - Resy

American Express$89K — $150K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of product management experience delivering complex digital products.
  • Proven track record in leading entire product lifecycle from strategy to launch.
  • Experience in building tools specifically designed for operational users.
  • Strong communication skills to articulate product strategy and decisions.
  • Ability to understand customer workflows and pain points deeply.
  • Influential leader able to align stakeholders with varying interests.

Responsibilities

  • Lead strategy and execution of AI-powered tools within the B2B hospitality sector.
  • Operationalize AI capabilities across the product suite to meet customer needs.
  • Collaborate with cross-functional teams including Engineering, Design, and Data.
  • Design scalable and secure product capabilities within a SaaS ecosystem.
  • Apply innovative technology solutions to real-world customer problems.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% Company match on retirement savings plan.
  • Access to free financial coaching and well-being support.
  • Comprehensive medical, dental, vision, and life insurance.
  • Flexible work arrangements based on role and business needs.
  • 20+ weeks paid parental leave for all parents.
  • Access to on-site wellness centers with medical staff (location-dependent).
  • Confidential counseling support through the Healthy Minds program.
  • Opportunities for career development and training.
Full Job Description
Job Description

About the Role

Resy is seeking an experienced Product Manager to lead the strategy and execution of AI-powered tools within our B2B hospitality platform. In this role, you will help restaurants and wineries focus more of their time on staff and guests by putting intelligent tools in their hands that unlock growth and motivate their teams.

You will play a key role in operationalizing AI capabilities across our product suite, applying them in thoughtful and innovative ways to solve real customer problems. You'll partner closely with Engineering, Design, Data, and other internal partners to design scalable and secure capabilities that meet the needs of a complex SaaS ecosystem.

If you thrive at the intersection of AI, systems architecture, APIs, and B2B SaaS-and are excited by emerging technology and the future of discovery-this role offers the opportunity to make a meaningful impact.

Who You Are
    • Strong understanding of AI and machine learning concepts, with experience applying AI capabilities to real-world product use cases.
    • Comfortable working with technical systems and platforms, including APIs, data flows, and scalable architectures.
    • Comfortable navigating compliance, security, and risk considerations in enterprise or regulated environments.
    • Curious, thoughtful, and pragmatic approach to emerging technology.
    • Motivated by building foundational capabilities that unlock long-term product and business value.

Minimum Qualifications
    • 3-5 years of experience in digital product management, with a strong track record of delivering technically complex products.
    • Ability to lead end-to-end product strategy and execution, from discovery through launch and iteration.
    • Experience building tools for operational users
    • Strong written and verbal communication skills, with the ability to clearly articulate strategy and tradeoffs.
    • Demonstrated ability to deeply understand customer workflows and operational pain points.
    • Ability to influence without authority and align diverse stakeholders around a shared vision.

Preferred Qualifications
  • Experience in hospitality, restaurants, or adjacent verticals


Qualifications

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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