VXI Global Solutions

Product Manager, AI & App Experience

VXI Global Solutions$176K — $244K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in consumer-facing product management for mobile or web apps
  • Hands-on experience with AI/ML features such as personalization and automation
  • Strong ability to simplify complex technical concepts for users
  • Proven track record in product strategy and achieving measurable outcomes
  • Experience collaborating cross-functionally with engineering, data, and design teams
  • Skilled at managing ambiguity and providing clarity to stakeholders
  • Proficient in using data and user feedback for product improvement

Responsibilities

  • Own product strategy and roadmap for AI-driven user experiences
  • Translate AI capabilities into user-friendly product features
  • Collaborate with engineering, data, design, and research teams to create end-to-end experiences
  • Define success metrics and conduct experiments for product enhancement
  • Prioritize initiatives balancing user needs with technical and business outcomes
  • Ensure AI features maintain high standards for trust and usability
  • Continuously enhance product quality through member insights and feedback

Benefits

  • In-office work with flexibility for remote Fridays and occasional team events
  • Backup care support for children, elders, and pets, plus commuter benefits
  • 401k match and comprehensive health benefits including medical, dental, and vision
  • Generous vacation policy, including company-wide paid days off
  • Paid parental leave and support for fertility and adoption through Maven
  • Annual wellness stipend for health-related expenses
  • Engagement through in-person and virtual team activities
  • Commitment to a diverse and inclusive workplace fostering innovation
Full Job Description
About the role

We're hiring a Product Manager to lead AI-powered experiences across our core app. In this role, you'll shape the next-generation AI consumer experience that helps millions of Chime members understand their money, make smarter decisions, and ultimately, achieve financial progress.

This is a 0->1 product management role. You'll define the vision, strategy, and roadmap for making AI-powered experiences more intuitive, personalized, and impactful - translating Chime's deep relationship with the member (transaction history, spending patterns, goals, and more) into personalized, proactive, and actionable insights. You'll operate at the intersection of product, data, and design, translating rapidly evolving AI capabilities into real, user-facing value.

This is a highly cross-functional role where you'll partner closely with engineering, data science, design, and research to bring new experiences to life-from early concept through launch and iteration. You'll be responsible for defining what great looks like: balancing innovation with trust, ensuring transparency in how AI behaves, and building experiences that members can rely on.

Success means proving product-market fit, then evolving beyond a standalone surface into something native to every part of the Chime experience - AI that feels integrated, ambient, and always working.

The base salary offered for this role and level of experience will begin at $176,000.00 and up to $244,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
  • Own product strategy and roadmap for AI-driven app experiences across key user journeys
  • Translate ambiguous AI capabilities into clear, user-facing product features
  • Partner closely with engineering, data science, design, and research to ship end-to-end experiences
  • Define success metrics and run experiments to validate AI-driven product improvements
  • Drive prioritization across multiple stakeholders, balancing member needs, technical feasibility, and business impact
  • Ensure AI features meet high standards for trust, transparency, and usability
  • Continuously improve product quality through iteration, insights, and member feedback
To thrive in this role, you have
  • 5+ years of experience building and shipping consumer-facing product experiences within mobile or web apps, taking ideas from 01
  • Hands-on experience working with AI/ML-powered products or features (e.g., personalization, recommendations, automation)
  • Strong product sense with the ability to translate complex technical concepts into intuitive user experiences
  • Track record of defining product strategy and delivering measurable outcomes
  • Experience working cross-functionally with engineering, data, and design teams
  • Comfort operating in ambiguity and driving clarity across stakeholders
  • Experience using experimentation, analytics, and user insights to inform decisions

#LI-TP1 #LI-Onsite

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 65 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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