ADP is hiring a Lead Product Manager

ADP is building a next-generation AI-native HCM platform for small businesses. We are rethinking what payroll, HR, and compliance software looks like when it is designed from the ground up with Generative AI technology at the center.

We are looking for a Lead Product Manager who is energized by building things, obsessed with customers, and already getting the most out of GenAI tools with your work and personal projects.

In this role, you will work alongside a talented team of engineers, designers, and researchers to ship HCM capabilities that improve the everyday lives of small business owners. You have several years of Product experience under your belt and proof points that demonstrate your credibility: things you shipped, problems you diagnosed, insights about the market or the customer that led to concrete product decisions. You bring an optimistic, collaborative spirit and you elevate the people around you.

Here's what you can expect on a typical day:

Scrums and keeping momentum

You will work with engineering, design, and research teams daily to clarify priorities, unblock work, and keep things moving. You are a reliable, energizing presence, in the morning contributing to new customer insights with UXR while in the afternoon debating pros and cons of an architectural decision with the engineering team.

Research and requirements

You use client data, analytics, and your own curiosity to understand what users actually need. You write sharp requirements, break down problems into testable increments, and do not wait for perfect information to form a point of view.

Relationships

You work positively and effectively with engineering, design, and business teams. You share your views, respectfully challenge decisions, and commit fully once a direction is set.

Measurement

You instrument the product to ensure you can monitor performance, pull metrics and measure success to understand how to improve the product to reach desired business outcomes. You are comfortable with analytics tools and know how to ask good questions of data.

Client obsession

You stay close to real users. You watch session recordings, read support tickets, join client calls, and ask questions that go beyond the analytics data. You form evidence-based opinions about what clients actually need, then you validate those opinions with research on your own or with UXR, and steer the roadmap as needed to get to the right outcomes.

Variety of work

There is no typical day. In one day you may review an AI-powered prototype, polish up a technical spec, check recent analytics and survey results, rehearse a presentation for business partners, or begin creating a new agentic workspace for a passion project.

TO SUCCEED IN THIS ROLE:

• You have a Bachelor's degree or equivalent. Technical, analytical, or design background is a plus.
• You have 5+ years of firsthand experience defining and delivering digital products with agile teams and business partners, from discovery through launch and post-launch. The full SDLC.
• You have successfully, productively integrated GenAI / LLM tooling into your professional workflows and are on top of the latest developments in the space.
• You understand how large language models and AI-powered automation work well enough to have an informed opinion on when to use them and when not to. You can articulate tradeoffs, risks, pros and cons... not just possibilities.
• You can engage and collaborate on technical matters with engineers, whether debating the merits of an A vs B approach to an API requirement or parsing an architecture diagram, and you bring that same depth to how you think about AI/LLM system behaviors.
• You proactively use data and client feedback to prioritize. You pull reports, interpret them, and act on things on your own initiative. It's how you're wired.
• You are an effective communicator. You can write a clear business case, run a productive meeting, and explain a technical constraint to a non-technical stakeholder.
• You work well in (or even embrace) ambiguity. You make progress without waiting for complete information, and you course-correct quickly when new evidence arrives.
• You are naturally optimistic and energizing to work with. You think of creative ways to solve problems and you bring that energy to your team every day.
• You can operate independently in tools like Jira, Confluence, or equivalent for planning, documentation, and tracking.
• Bonus for hands-on experience in regulated domains like payroll, tax, HR, fintech, healthcare, where compliance, accuracy, and user trust are table stakes.

Bonus points if you also...

• Have built and shipped something on your own: an app, a tool, a side project, especially using AI-assisted development. We want to hear about it.
• Have used LLM APIs, done prompt engineering, set up agentic work spaces or directories in a personal or professional project, not just used AI chatbots out of the box.
• Have at least some hands-on experience with mobile or web development, even if you are not a full-time engineer. Understanding how things get built makes you a better PM.
• Are an early adopter of new technology. You pick it up, break it, learn from it, and figure out how to apply it before anyone asks you to.
• Are an avid follower of technology personalities and trends via book, blogs, podcasts, social media, etc.