The group you'll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll makeAs a Lam Customer Service Business Group (CSBG) Services Product Manager, you will be responsible for the products that enable re-use of spares parts, including repairs of RF generators and refurbishments of electrostatic chucks. You are both strategic and tactical. With your expertise in both business and operational domains, you will be a key contributor to the product line objectives of increasing market share and profitability.
What you'll do- Definition and management of the repair and refurb product strategy to address emerging aftermarket business opportunities.
- Development and release of new re-use functionality and delivery products
- Management of released re-use products in the Spares portfolio
- Partner closely with operations, Spares part family product managers, supply chain, marketing, business development, product groups, and engineering in this role
Who we're looking for- Bachelors degree with 8-10 years' experience in operations; or equivalent experience
- Experience with SAP or similar enterprise resource planning software
- Experience defining business processes
- Ability to articulate high level vision and advocate for your product
- Strong bias toward action with exceptional organizational skill
- Exceptional analytical skill
- Exceptional clear communication and presentation skills
- Comfortable traveling 10% of time
Preferred qualifications- Experience leading cross functional teams
- Experience in operations, especially in reverse logistics
- Experience in the semiconductor wafer fab equipment industry
- Experience with complex problem-solving including clarification of symptoms and ability to highlight the fundamental root cause and necessary corrective actions
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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SalaryCA San Francisco Bay Area Salary Range for this position: $104,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and BenefitsAt Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
