Job Details
Primary Duties and Responsibilities:
Contribute to the planning and implementation of the Product strategy:
- Implement strategies for feature adoption across programs and tracking/reporting (catalogs, event planning, dashboards, marketing tools, etc.)
- Collect and use feedback for ongoing feature development.
- Work with the Product Manager and senior leadership to define product success measures.
- Translate business priorities into KPIs for feature development.
- Help prioritize features based on KPIs for the business and other important considerations from a product perspective.
- Measure results and outcomes of features built to evaluate success/bring value to stakeholders.
- Conduct market research and gather product data
- Conduct market research to stay competitive on feature use and improve the overall user experience (UI elements, healthcare space, trending topics i.e., AI, etc.)
- Understand and stay up to date on Salesforce functionalities/features.
- Translate features built into key selling points (NBD)
- Lead initiatives to gather data (qualitative & quantitative) – Community of Practice, surveys, polls, feedback sessions.
- Assist in developing and maintaining the product roadmap ensuring alignment with the business and service strategy and in compliance with regulatory bodies
- Liaise with business partners to identify and prioritize product offerings and enhancements based on business, regulatory and customer needs.
- Communicate roadmap to internal customers
- Support current and future telephony projects, including migrations
- Play a pivotal role within the contact center telephony team, actively driving the adoption and utilization of features.
- Be the voice of the business by communicating the strategy and working with IT team(s) in the design and development of proof of concepts, prototypes and final product
- Contribute to the prioritization of business requests ensuring that development resources are spending their time on high-value requests
- Providing product design, guidance, and oversight for UI/UX elements
- Support cross-functional teams and other product teams
- Support the product team with other projects/tasks as needed.
Experience and Educational Requirements:
- Bachelor degree in Business, Health Sciences or Computer Information Systems, MBA an asset
- 5+ years in Healthcare in progressive levels of responsibility and leadership, experience on Patient Support Programs asset
- 3+ years in product management role
- Well-versed in software development life cycles. Experience in Agile framework is an asset, particularly with Salesforce
- Strong business, organizational, interpersonal, and communication skills
- Strong facilitation and presentation skills
- Self-motivated and self-directed with the ability to prioritize personal and team’s work to consistently meet commitments.
- Demonstrated ability to partner and collaborate across organizations to optimize outcomes
Minimum Skills, Knowledge and Ability Requirements:
- Professional certification in Agile, LEAN and/or Pragmatic Marketing
- Bilingual: English and French is preferred
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
