TRUST AND SAFETYWhat We DoThe Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.
What You'll DoFamXP, the Family Experience team within Trust, Safety, and Support, is responsible for the safety, privacy, and age-appropriate experience of kids and families across Epic's products. We ship features for kids and parents, review product updates across the company for safety and privacy considerations, collaborate with legal to translate regulatory requirements to an actionable product roadmap, and provide insights to our partner teams grounded in primary research we conduct with parents and players. This Product Management Director role will own complex, cross-product initiatives on the FamXP roadmap, set priorities for the FamXP team, and set the standard for how the FamXP product team operates.
In this role, you will- Drive FamXP initiatives from strategy through design, build, and launch, in partnership with engineering, QA, design, legal, policy, and analytics counterparts across multiple Epic product surfaces
- Keep priorities clear, dependencies visible, and teams moving on what matters most
- Develop and communicate FamXP strategy to the executive audience
- Define metrics that matter, strengthen instrumentation where the signal is weak, and guide the team to ground decisions in data
- Navigate a fast-evolving global regulatory landscape, partnering closely with legal and policy to translate new obligations into product deliverables (often on tight timelines)
What we're looking for- 6+ years of product management experience, with a track record of owning complex, cross-product, or platform initiatives
- Direct, hands-on experience partnering with legal, regulatory, or compliance teams, ideally in a regulated industry
- Structured thinker who can bring clarity and momentum to an ambiguous problem space
- Strong written and verbal communicator, comfortable representing strategy and trade-offs to executive stakeholders
- Quantitative thinker who drives visibility into product performance and pushes to improve signal when it's lacking
- User-first mindset: you frame every problem within the user's needs and experience.
- Strong technical foundation and a track record of learning new technologies fast
- Collaborative team member who builds trust through transparency, accountability, and follow-through
- Adaptable and resilient in an environment where priorities evolve quickly
EPIC JOB + EPIC BENEFITS = EPIC LIFEOur intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.
