Job Description:Location: Sioux Falls, SD
Shift: M-F 8am-5pm
Job Status: Full-Time
Company: PREMIER Bankcard
Job PurposeManage the customer lifecycle journey with responsibility for developing, executing, and optimizing lifecycle strategies that drive customer engagement, responsible card usage, and profitability. This includes lifecycle programs focused on new customer onboarding and activation, promotional and engagement initiatives, retention efforts, and graduation strategies.
This role works cross-functionally with Customer Acquisition, Product Strategy and Operations, Customer Experience, Credit Risk, Compliance, and Finance teams to ensure lifecycle initiatives are effective, compliant, and aligned with business goals.
Primary Responsibilities:Essential duties and responsibilities include the following. Other duties may be assigned.- Drive customer engagement outcomes as part of an overall lifecycle management strategy, supporting customers from post-account acquisition through ongoing development
- Develop and execute a comprehensive lifecycle management strategy to optimize customer acquisition, activation, engagement, and retention across different credit card products.
- Identify key customer segments and incorporate customer insights and feedback to inform and develop targeted marketing campaigns to maximize value at each stage of the lifecycle. Ensure products and campaigns are delivered on time and within budget.
- Design and manage dynamic behavior-based communication flows, delivering relevant offers and incentives at optimal moments. Develop and execute personalized, multi-channel marketing campaigns (including email, SMS text, push notifications, direct mail, and other channels) aligned to customer behavior and lifecycle stages.
- Leverage analytics to segment customer base, monitor campaign performance, and track key lifecycle and engagement metrics to inform ongoing optimization.
Skills:- Solid understanding of credit card industry dynamics, customer lifecycle management principles, and marketing best practices.
- Experience in data analytics, customer segmentation, and using marketing automation platforms to deliver personalized communications.
- Strong analytical skills to interpret data, identify trends, and measure campaign effectiveness.
- Proven ability to develop and execute successful marketing campaigns across multiple channels.
- Excellent communication and collaboration skills to work effectively with cross-functional teams including product, digital, analytics, credit risk, compliance, and vendors.
- In depth knowledge in financial regulatory environment and marketing laws such as CAN-SPAM.
Education and Experience:- Bachelor's degree in marketing, advertising, business, economics, finance, or a related field required.
- 5+ years of experience working within a corporate, consulting or agency marketing environment with a focus on lifecycle or retention marketing required.
- B2C marketing experience in complex customer data environments required (credit card or fintech preferred).
- Background in marketing technology, technology integrations, and the use of 1st, 2nd, and 3rd party data in multichannel marketing preferred
Competitive Benefits Package- Full medical benefits when working 20+ hours per week
- Traditional and High-Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) - dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown
