Citigroup, Inc

Product Lead Analyst

Citigroup, Inc • $129K — $194K *
New York, NY 10025Hybrid
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6-10 years of relevant experience in product management or similar roles
  • Strong knowledge of Escrow Agent Services and Payments Platforms
  • Demonstrates analytical and problem-solving abilities
  • Exceptional written and verbal communication skills
  • Proven ability to manage multiple deadlines and adjust priorities under pressure
  • Ability to work independently and proactively identify improvement opportunities
  • Experience with AI and advanced analytics for process automation and risk mitigation

Responsibilities

  • Support Product Management team by assisting with strategy development and performance monitoring
  • Ensure compliance with industry regulations and mandates through a clear regulatory book of work
  • Lead the execution of Corrective Action Plans to resolve issues and enhance service delivery
  • Identify and implement process efficiencies to streamline operations and reduce costs
  • Collaborate with cross-functional teams to bring product enhancements from concept to launch
  • Conduct market research to inform product strategy and identify competitive opportunities
  • Create comprehensive documentation and training materials for internal teams

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off for vacation, sick leave, and holidays
Full Job Description
The Wealth Escrow and Payments Product Manager (C13) will play a pivotal role in supporting the product management, strategic direction, and solutions for Escrow Agent Services, and Business and Consumer clients' money movement across banking & treasury management. This individual will be responsible for the continuous maintenance and strategic growth of the Escrow Agent Services and payments product offering, with a strong focus on enhancing operational efficiency, driving product enhancements, promoting products, digitizing client experience, promote STP (straight through processing), increase market share, and raise and managing Corrective Action Plans (CAPs). The role requires a proactive approach to identifying opportunities for improvement and leading initiatives to implement best practices within the Escrow and Wealth payments product lifecycle.
  • Support Escrow & Payments Product : Assist Product Management team in all aspects of product management, including strategy development, roadmap planning, and performance monitoring.
  • Regulatory Book of Work: meet multiple deliverables to comply with regulations and industry mandates. Includes payment processing controls and product risk and control efforts
  • Corrective Action Plans (CAPs): Take a leading role in the support and execution of Corrective Action Plans, ensuring timely resolution of issues and continuous improvement in service delivery.
  • Process Efficiency: Drive the identification, analysis, and implementation of process efficiencies across the Escrow Agent Services product, and Payment processes aiming to streamline operations and reduce costs.
  • Product Enhancements: Lead initiatives for product enhancements from concept to launch, collaborating with technology, operations, legal, risk, and sales teams to deliver innovative solutions that meet client needs and market demands.
  • Stakeholder Collaboration: Work closely with internal stakeholders (e.g., Sales, Operations, Technology, Legal, Compliance, Risk Management) and external partners to gather requirements, define solutions, and ensure successful product delivery.
  • Market Analysis: Conduct market research and competitive analysis to identify new opportunities, assess market trends, and inform product strategy.
  • Documentation and Training: Ensure comprehensive documentation for all product features, processes, and enhancements. Support the development and delivery of training materials for internal teams.
  • Risk and Compliance: Ensure all product activities comply with regulatory requirements and internal risk policies.
  • Platform & Process: Proven experience supporting bankers, clients, and operations for comprehensive Escrow and payment process solutions, and a deep understanding of Escrow and payment service processes.
  • Experience in leveraging AI and advanced analytics for process automation, fraud risk mitigation, and enhancing control environments.
  • Proven experience supporting bankers, clients, and operations for comprehensive Escrow and payment process solutions, and a deep understanding of Escrow and payment service processes.

Recommended Qualifications:
  • 6-10 years of relevant experience
  • Knowledge of Escrow Agent Services and Payments Platforms
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated analytical skills
  • Demonstrated problem-solving and decision-making skills


Education:
  • Bachelor's degree/University degree. Master's degree preferred


Job Family Group:
Product Management and Development

Job Family:
Product Management

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$129,840.00 - $194,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Finance & Insurance Jobs

Find similar Product Lead Analyst jobs:

NationwideNew York, NY