Royal Caribbean Group

Product Director - CAM

Royal Caribbean Group • $150K — $180K *
Miami, FL 33186In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years of HR technology experience, with 3-5 years leading enterprise teams in HR systems or HR transformation roles.
  • Deep hands-on experience with SAP SuccessFactors across multiple modules, with a preference for custom HR applications experience.
  • Proven track record of leading large-scale HR system implementations from concept to stabilization.
  • Strong understanding of SDLC, Agile/Scrum, and formal project management methodologies (PMP, SAFe preferred).
  • Exceptional strategic and executional skills, with the ability to influence senior HR leaders.
  • Experience managing complex integrations and operational models successfully.

Responsibilities

  • Oversee the end-to-end HR systems and applications portfolio, ensuring alignment with HR transformation objectives.
  • Execute the HR technology roadmap while balancing innovation, stability, scalability, and compliance.
  • Collaborate with HR COEs to create technology solutions that support the employee lifecycle.
  • Establish and enforce governance standards for HR systems using SDLC and Agile methodologies.
  • Provide oversight for HR initiatives and ensure disciplined management of scope, schedule, and cost.
  • Act as senior escalation point for delivery risks and integration complexities.
  • Lead a high-performing HR Systems team and manage relationships with IT and vendors.

Benefits

  • Professional development opportunities
  • Collaborative work environment
  • Exposure to cutting-edge HR technologies
  • Opportunity to impact employee experience and business outcomes
  • Supportive leadership and strong team culture
Full Job Description
The Royal Caribbean Group's HR Transformation Team has an exciting career opportunity for a full-time Product Director - CAM (Custom Applications Management) reporting to the Senior Director, HR Transformation.

The position is onsite and based in Miami, Florida.

Position Summary:

The Product Director - CAM (Custom Applications Management) provides enterprise leadership for the solution, delivery, and ongoing evolution of the organization's HR technology ecosystem. This role serves as the business owner for HR platforms, including SAP SuccessFactors and custom HR applications, while establishing strong SDLC governance, delivery discipline, and operational excellence across all our portfolio.

This leader bridges HR requirements, technology execution, while focusing on the employee experience, ensuring HR platforms are secure, scalable, well-governed, and aligned with business outcomes. The Director leads a team responsible for system configuration, enhancements, integrations, and day-to-day platform management while partnering closely with HR COEs, IT, and external vendors.

Essential Duties and Responsibilities:

Under the direct leadership of the Sr Director of HR Transformation, the Product Director - CAM (Custom Applications Management) oversees the entire CAM Systems Solution pillar: managing the HR Systems Products team and allocating SMEs to HR systems within our HR eco-system.

HR Technology Strategy & Ownership

  • Own the end-to-end HR systems and applications portfolio, including SAP SuccessFactors and custom-built HR solutions, ensuring alignment with enterprise HR transformation objectives.

  • Execute against the HR technology roadmap, balancing innovation, stability, scalability, and regulatory compliance.


  • Partner with HR COEs to translate business requirements into technology-enabled solutions across the employee lifecycle (Core HR, Talent, Learning, Recruiting, Compensation, Workforce Management) and making sure they feel supported.


Delivery, SDLC & Governance

  • Establish and enforce SDLC, Agile, and program governance standards for HR systems, covering intake, design, build, test, deployment, and hypercare.

  • Provide oversight for large-scale HR initiatives and system implementations, ensuring disciplined scope, schedule, cost, and risk management.

  • Act as the senior escalation point for delivery risks, integration complexities, and cross-functional dependencies.


SAP SuccessFactors & Platform Leadership

  • Oversee configuration, enhancements, environment strategy, and release management for SAP SuccessFactors, ensuring secure and compliant operations at enterprise scale.

  • Ensure seamless integration between SuccessFactors, downstream systems, and custom applications.

  • Drive adoption, data quality, and system performance through KPIs, reporting, and continuous improvement practices.


People & Vendor Leadership

  • Lead and develop a high-performing HR Systems team who is composed of product owners within the portfolio.

  • Manage strategic relationships with IT, system integrators, and SaaS vendors, holding partners accountable to SLAs, delivery quality, and business outcomes.

  • Coach and influence senior HR and business leaders, serving as a trusted advisor on HR technology and transformation decisions.


Operational Excellence & Continuous Improvement

  • Analyze support data, incidents, and enhancements to drive root-cause remediation and platform optimization.

  • Ensure strong controls around security, data privacy, access management, and application governance.


  • Provide executive-ready reporting on platform health, roadmap progress, risks, and value realization.


Qualifications, Knowledge and Skills:

  • 12+ years of HR technology experience, including 3-5+ years leading enterprise teams in HR systems, HRIS, or HR transformation roles.

  • Deep hands-on experience with SAP SuccessFactors across multiple modules; experience supporting or governing custom HR applications strongly preferred.

  • Proven leadership of large-scale HR system implementations and transformations, from concept through stabilization.

  • Strong command of SDLC, Agile/Scrum, and formal project/program management methodologies (PMP, SAFe, or equivalent preferred).

  • Exceptional ability to operate at both strategic and execution levels, influencing senior HR leaders.

  • Demonstrated success managing ambiguity, complex integrations, and cross-functional operating models.

  • Excellent communication, stakeholder management, and decision-making skills.

  • Skilled in customer-facing activities covering data preparation, cutover support, timeline management, and documentation preparation.

  • Experience working with current HR Technology platforms (e.g., Success Factors, Salesforce etc.) as well as legacy solutions.


We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

The position is not eligible for work authorization sponsorship.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Royal Caribbean Group.

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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