Job Description

The Program Manager, Product Development, is responsible for developing and maintaining a brand-new planning and program management system to support the evolution of Princess Cruises' guest experience onboard and in destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

Partnering cross-functionally with Hotel Operations, Guest Services, Entertainment, Housekeeping, Onboard Revenue, Marine Operations, and other key stakeholders, the Program Manager will ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all workstreams - Follow up with stakeholders as needed to identify and alleviate bottlenecks throughout the product lifecycle from concept development through operational validation, implementation, and post-launch performance optimization...

Here's a summary of what Princess is looking for in the Program Manager, Product Development - Princess. Is this you?

Responsibilities:

Program Management System Development:

• Create and maintain tools independently for the purpose of managing large, complex processes
• Identify and recommend digital program management platforms
• Incorporate scope, timelines, budets, responsibility assignment, success metrics, approvals, commitment and milestone tracking
• Develop a financial model encompassing the budget baselines, funding milestones and KPIs

Program Delivery Management

• Track program milestones and ensure on-time delivery
• Manage program budget
• Coordinate interdependencies accross departments and workstreams
• Develop user-friendly dashboards from scratch and regularly update as needed for project stakeholder reference and review

Stakeholder Communication and Alignment

• Provide weekly / monthly status reports to stakeholders and senior levels of executive leadership
• Build and maintain shared workspaces and team sites to foster efficient collaboration
• Create and maintain standardize systems for filing common project documentation easing accessibility to the appropriate stakeholders

Project Support:

• Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set-up, contracting and deliverable, payment and budget tracking
• Participate and prepare for cross-functional working sessions to capture decissions, priorities and update the program management system accordingly
• Clearly document and communicate product intent, standards, and operational requirements to shipboard leadership.
• Create and maintain key metric databases and dashboards to support project decision making

Knowledge & Skills:

• Scope: Responsible for the development and administration of a comprehensive program management system that enables cross-functional planning, decision-making, resource allocation, and performance tracking for new guest experience initiatives onboard and in destinations. The role drives alignment across operational and commercial stakeholders by establishing clear ownership, accountability, timelines, and success metrics throughout the product development lifecycle. In addition, the Program Manager provides project governance, executive reporting, partner coordination, and data-driven insights to ensure initiatives are delivered on time, on budget, and optimized for long-term performance.
• Problem solving: Applies strong analytical and critical thinking skills to create tools and processes that can be used and understood by stakeholders through the organization. Proactively identifies risks, program gaps, and implementation challenges, developing practical and scalable solutions that enhance service delivery while maintaining operational efficiency.
• Impact: Directly influences the efficiency of the product development team and cross-functional effort to enhance the guest experience on time and within budget
• Leadership: Leads cross-functional project processes without direct authority, driving alignment and accountability across Hotel Operations, Guest Services, Housekeeping, Entertainment, OBR, Marine Operations, and shipboard leadership. Builds strong collaborative relationships to ensure successful concept development, operational validation, and rollout. Demonstrates ownership, initiative, and sound judgment while managing multiple priorities in a dynamic environment.

Technical/Computer Skills:

• Proficiency in Microsoft Office, advanced in Excel, Project (or equivalent), Visio and PowerPoint.
• Requires regular use of collaborative and communication platforms such as Microsoft Teams, SharePoint.
• General understanding of how to read architectural drawings, material specifications and/or take measurements on drawings using programs on AutoCAD or PDF based programs such as BlueBeam Revu is a plus

For all roles:

• Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
• Skills: Strong time management and organizational skills
• Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Essential/Minimum Qualifications:

The ideal candidate would typically have:

• BS/BA degree in product, business management, design, and/or other relevant discipline related to the requirements of the position. MBA or advanced degree preferred. PM Certification preferred.
• 5+ years industry related experience and/or equivalent experiences (program management relating to product, design, hospitality, etc.) in other adjacent industries.
• Ability to work across a wide range of stakeholders and subject matter experts in a highly complex and dynamic environment

Essential Experience Required:

• Strong communications, ability to present confidently to senior leadership and cross functionals.
• Able to synthesize results into concise written findings, create presentations, and communicate the strategic implications.
• Self-motivated and able to work effectively in a fast-paced culture.
• Strong critical thinking skills
• Proven track record of success in a comparable position with a highly visible, prestigious, highly complex, and forward-thinking organization
• Accustomed to working with a highly diverse and remote work group
• Exceptional interpersonal, communication and listening skills, including the ability to adjust style to successfully implement ideas across the business/ships and effectively interact with external and internal channels.
• Highly analytical with proven success in problem identification and implementation of timely and cost-effective solutions that meet company objectives.
• Must exemplify the highest standards of honesty, integrity and discretion.
• Detail-oriented person who can tackle multiple projects and complex assignments.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This is a hybrid position, based in our Miami office. Candidates must be comfortable coming into the office 4 days/week (currently Monday-Thursday).

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives