3+ years of experience in Product Design or UX Design
Strong background in UX research and user-centered design
Hands-on expertise with design tools, specifically Figma
Experience with usability testing and user interviews
Ability to create personas, journey maps, and user flows
Excellent workshop facilitation and communication skills
Proven experience working in Agile/Scrum environments
Responsibilities
Conduct user interviews and usability testing to gather insights
Identify and address workflow inefficiencies and usability challenges
Translate user needs into actionable product improvements
Design user-centered experiences and produce design documentation
Collaborate with cross-functional teams including Product Managers and Engineers
Participate actively in Agile ceremonies and ensure design quality
Analyze user feedback to drive continuous design improvement
Benefits
Opportunity to work on next-generation retail POS experiences
Engagement with AI-enabled design tools
Collaborative and dynamic work environment
Involvement in large-scale digital transformation initiatives
Professional growth with exposure to various stakeholders
Full Job Description
Job Summary
We are seeking a Product Designer II to help design and enhance next-generation retail Point-of-Sale (POS) experiences. This role focuses on user research, UX design, prototyping, usability testing, and stakeholder collaboration to create intuitive experiences for customers and store associates. The ideal candidate has strong UX fundamentals, experience working in Agile environments, and expertise in translating user insights into scalable product solutions.
Key Responsibilities
User Research & Discovery
Conduct user interviews, contextual inquiries, observations, and usability testing.
Identify workflow inefficiencies and usability challenges.
Gather and synthesize qualitative and quantitative research findings.
Translate user needs into actionable product improvements.
UX & Product Design
Design intuitive and user-centered experiences.
Create Personas, Journey Maps, User Flows, Service Blueprints, Wireframes, and Prototypes.
Produce design documentation and implementation guidance.
Develop high-fidelity designs using Figma.
Collaboration & Facilitation
Facilitate design workshops and discovery sessions.
Collaborate with Product Managers, Engineers, Architects, QA teams, and Operations stakeholders.
Present design concepts and influence decision-making across teams.
Agile Delivery
Participate in Sprint Planning, Backlog Refinement, Reviews, and Retrospectives.
Work closely with development teams to ensure successful implementation.
Validate design quality throughout the product lifecycle.
Continuous Improvement
Conduct usability testing and validation activities.
Analyze user feedback and metrics to improve experiences.
Explore and leverage AI-enabled design tools and workflows.
Required Qualifications
3+ years of Product Design, UX Design, or related experience.
Strong UX research and user-centered design experience.
Hands-on expertise with Figma.
Experience conducting usability testing and user interviews.
Experience creating:
Personas
Journey Maps
User Flows
UX Documentation
Strong workshop facilitation skills.
Experience working in Agile/Scrum environments.
Excellent communication and stakeholder management skills.
Ability to translate research findings into design recommendations.
Experience supporting large-scale digital transformation initiatives.
Familiarity with customer-facing and associate-facing retail systems.
Technical Skills
Design & Research
Figma
User Research
Usability Testing
Design Thinking
Journey Mapping
Service Blueprinting
Wireframing
Prototyping
Product Development
Agile / Scrum
Product Discovery
User Story Development
Domain Knowledge
Retail Operations
Point of Sale (POS)
Customer Experience Design
Ideal Candidate
A collaborative and user-focused Product Designer who enjoys working directly with users, uncovering business problems, facilitating stakeholder discussions, and creating intuitive enterprise-scale digital experiences.
