About the roleWe're hiring for a Product Designer on our Trust & Safety Disputes team. In this role, you'll lead the design of the member-facing disputes experience across the lifecycle a customer goes through when they file a dispute, while also partnering on agent tooling where it meaningfully improves outcomes. You'll play a key role in shaping what great looks like for Chime's dispute experience as automation and AI evolve. You'll focus on high-stakes moments of trust-ensuring members feel supported, informed, and confident-while identifying opportunities to streamline agent workflows through automation and intentional design, ultimately delivering more seamless and effective outcomes for everyone.
The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
This role is in-office in San Francisco Monday-Thursday each week. San Francisco is preferred.
In this role, you can expect to- Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up.
- Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support.
- Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency.
- Identify where agent tooling, workflows, and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy.
- Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time.
- Bring strong strategic thinking to ambiguous problem spaces, while also driving high-quality execution and shipping polished work.
- Raise the bar for design in Trust & Safety by contributing patterns, critiques, and best practices across the org.
To thrive in this role, you have- A strong track record designing successful consumer-facing product experiences, ideally in mobile-first environments.
- Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution.
- The ability to design for complex systems with multiple users, even when the primary focus is on the consumer experience.
- A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows.
- Experience partnering effectively across complex stakeholder groups and influencing roadmaps, priorities, and tradeoffs.
- Comfort working in technically and operationally complex domains where policy, process, and product intersect.
- Experience at a larger company is a plus.
- Nice to have: experience in Trust & Safety, disputes, customer support, fraud, risk, or similarly complex regulated environments.
#L1-TP #LI-Onsite
What we offer for our full-time, regular employees- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
