TELUS Corporation

Product CoP - Enablement & Change Management Lead

TELUS Corporation • $109K — $202K *
Toronto, ON M3C 0E3In-Person
Business Services
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in change management and organizational development
  • Ability to design and execute individual development plans
  • Experience managing resistance and engaging stakeholders
  • Comfortable in ambiguous and fast-paced environments
  • Strong facilitation and communication skills
  • Experience developing curriculum in complex organizations
  • Ability to handle multiple projects effectively
  • Bachelor's degree or equivalent experience in a relevant field

Responsibilities

  • Build a structured 'Product Excellence' curriculum for skills development
  • Design onboarding for new hires to accelerate productivity
  • Map team skills to identify competency gaps
  • Develop change management communication plans
  • Create and facilitate Communities of Practice for peer learning
  • Align training materials with process workflows alongside specialists
  • Define and track metrics for enablement effectiveness

Benefits

  • Comprehensive rewards package including competitive salary and bonuses
  • Minimum 3 weeks vacation and flexible benefits plan
  • Option for in-office, virtual, or hybrid work arrangement
  • Generous pension and share purchase program
  • Opportunities for community engagement and giving back
  • Career growth and continuous learning opportunities
Full Job Description
As the Community of Practice (CoP) Enablement Lead, you'll be the "Facilitator of Adoption"-managing the people side of this transformation by assessing current skills and maturity, identifying capability gaps, and designing targeted development plans that enable Product Managers, TPMs, and Engineers to thrive in this new operating model. You'll build a structured curriculum for product excellence while driving change management to minimize resistance and accelerate adoption across the organization. This is an exciting opportunity to help team members see the benefits of this transformation and build genuine excitement around new ways of working.

What you'll do

  • Build and maintain a structured "Product Excellence" curriculum covering everything from OKR (objective and key results) setting to Agile ceremonies, ensuring every team member has the knowledge to succeed
  • Own the first 60 days of the employee experience for new product hires, designing onboarding that gets people to full productivity faster than industry benchmarks
  • Lead the effort to map current team skills against the "Product Competency" framework and identify gaps for future hiring or training
  • Develop communication plans for new process rollouts, managing the "People Side of Change" to minimize resistance and reversion to old ways
  • Design, Launch and facilitate internal Communities of Practice forums to foster peer-to-peer learning and accelerate a continuous learning culture shift across the product organization
  • Partner with the Product Operations Process Specialist and CoP Content Creator to ensure training materials align with process workflows
  • Define and track enablement metrics - adoption rates, competency improvement, engagement scores - to demonstrate ROI and inform iteration.


What you bring

  • 5+ years of hands-on experience in change management and organizational development, including skills assessment, competency frameworks, gap analysis, and driving behaviour change at scale.
  • Proven ability to design and execute individual development plans and learning strategies that drive measurable capability improvements
  • Strong experience managing resistance, building stakeholder buy-in, and leading cross-functional teams through organizational change
  • Comfort operating in ambiguous, fast-moving environments where the "operating model" is still being defined
  • Excellent facilitation and communication skills with ability to engage diverse audiences and translate complex concepts into actionable development plans
  • Experience developing curriculum or learning strategies in complex, matrix, or product-driven organizations
  • Ability to manage multiple initiatives simultaneously while maintaining quality and timelines
  • Demonstrated ability to measure effectiveness and iterate based on feedback and data
  • Bachelor's degree in Business Administration, Organizational Development, Communications, or related field, OR equivalent professional experience in change management, organizational development, or learning strategy


Great-to-haves

  • Experience in product operations, product management, product-driven organizations, or agile transformation initiatives
  • Background in telecommunications or technology industry
  • Experience with Learning Management Systems (LMS) or e-learning platforms
  • Background in organizational design or people operations


What Success Looks Like in Year One

  • CoP is live, recurring, and growing - people are showing up because they want to, not because they have to
  • New hires reach full productivity faster than the 90-day industry norm
  • A Product Excellence curriculum has been delivered and scored
  • A skills gap roadmap exists and is actively being used
  • Adoption metrics show the new operating model is sticking


Salary Range: $109,000-$202,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


About TELUS Corporation

TELUS Corporation is a Canadian telecommunications company that provides a wide range of communications products and services, including wireless and wireline voice and data services, internet access, television, and healthcare. The company is committed to sustainability and has set ambitious goals to reduce its environmental impact. TELUS Corporation is headquartered in Vancouver, British Columbia, and has operations in Canada and internationally. The company is focused on delivering exceptional customer service and has won numerous awards for its customer service and innovation.
Learn more about TELUS Corporation
Size
90,800 employees
Market Cap
$28 billion
Industry
Transportation
Founded
1990
5 Year Trend
+5.8%
NASDAQ
TU
* Ladders Estimates

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