Job DescriptionPosition Title: Product & Application Release ManagerLocation: Boston, Atlanta, AshburnYour role We are seeking a Release Manager to oversee the planning, coordination, and execution of software releases for our Global Portal. The ideal candidate will be responsible for managing the end-to-end release lifecycle, ensuring the timely and high-quality delivery of enhancements, bug fixes, and new features. This role bridges the gap between product, engineering, QA, DevOps, and customer success teams, ensuring that all customer portal releases are well-coordinated, risk-assessed, and aligned with broader business goals.
What you'll do Release Planning & Coordination
- Define and manage the release calendar for the Global Portal, coordinating across teams and regions.
- Collaborate with product managers, engineering, QA, and business stakeholders to plan release content and scope.
- Identify and manage release dependencies with other teams or systems.
Execution & Deployment
- Oversee the execution of release plans, including validation, packaging, deployment, and rollback strategies.
- Facilitate go/no-go meetings and ensure all required approvals and sign-offs are secured.
- Ensure smooth production deployments across all portal environments (e.g., staging, QA, UAT, prod).
Risk & Issue Management
- Monitor release-related risks and escalate blockers or issues promptly.
- Maintain contingency plans and coordinate hotfixes or patch releases as needed.
Process Improvement
- Define and improve release governance, automation, and change management processes.
- Drive continuous improvement initiatives focused on speed, quality, and reliability of portal releases.
Communication & Reporting
- Act as the single point of contact for all release-related communications.
- Provide regular status updates to leadership and stakeholders.
- Maintain comprehensive documentation of release notes, schedules, and outcomes.
Cross-functional Collaboration
- Work closely with UX, customer support, localization, security, and compliance teams to ensure release readiness.
- Support global rollouts and regional customizations in line with localization and regulatory requirements.
What you'll need• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in release management, preferably for customer-facing portals or SaaS platforms.
• Strong understanding of Agile/Scrum, CI/CD pipelines, DevOps practices, and version control (e.g., Git).
• Experience with tools such as Jira, Confluence, Jenkins, Azure DevOps, or similar.
• Familiarity with service ticketing and user management systems (e.g., Salesforce, ServiceNow, or custom platforms).
• Excellent communication, coordination, and stakeholder management skills.
Preferred Qualifications:
• Experience with global portals and interconnected legacy system migrations.
• Knowledge of web accessibility standards, internationalization (i18n), and compliance (e.g., GDPR).
• PMP, ITIL, or SAFe certification is a plus.
A bit about usDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.
A bit about our Digital team Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.
What we can offer youOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our Compensation PhilosophyDigital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee's total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.
Compensation range: $120,000 - $130,000 annually. This compensation range represents the Company's good faith belief as to what it will pay as a base salary/hourly rate for this position at the time of this posting.
This is an exciting time to join our business so apply now and make your mark on our future.
Notes:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
