Job Title
Processor Relations Manager
About your role:
As a Processor Relations Manager, you will lead operational support for national and large financial institution clients by serving as a primary point of contact for service inquiries, strategic initiatives, and ongoing relationship management. You will work closely with clients, internal business partners, sales teams, and external vendors to deliver white-glove service, resolve complex issues, and help clients maximize the value of Fiserv solutions.
What you'll do:
- Serve as the primary service contact for assigned national and large clients, managing day-to-day operational inquiries, service requests, and escalations
- Lead client service delivery activities for strategic initiatives, maintenance projects, platform updates, regulatory changes, and system enhancements
- Conduct recurring service calls, operational reviews, and business reviews to track key performance indicators, review open items, and identify improvement opportunities
- Maintain accurate client documentation, including architecture, processing environment, product configurations, custom processes, and interaction history in designated systems and tools
- Partner with internal teams, sales partners, and external vendors to coordinate issue resolution, support implementations, and identify referral opportunities for additional products and services
- Monitor service metrics and client satisfaction results, escalate trends and risks, and support continuous improvement initiatives that strengthen service quality and operational efficiency
- Support incident response activities, including on-call service needs outside standard business hours as required
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 6+ years of experience in account management, service management, client operations, financial operations, or a related client-facing role supporting complex business relationships
- 6+ years of experience managing multiple client accounts, service inquiries, and operational priorities within established service level expectations
- 6+ years of experience working with cross-functional stakeholders to deliver projects, process improvements, product updates, or operational initiatives
- Experience using Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word, to manage client communications, reporting, and documentation
- Ability to communicate clearly in written and verbal formats with associates, clients, vendors, and executive stakeholders across multiple levels of an organization
- Bachelor27s Degree or higher in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
- Experience supporting clients in credit, debit, issuing, installment lending, automated teller machine (ATM), or financial institution environments
- Familiarity with debit and credit processing platforms, STAR, ATM servicing, or related payment products
- Experience creating or maintaining knowledge content that supports artificial intelligence (AI) learning or self-service capabilities
- Experience training clients or internal associates on products, processes, or operational procedures
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Travel:This role requires regular travel (10 - 25%).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers27 extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Salary Range
$87,000.00 - $146,400.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual27s status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company27s sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
