The
Process Training Specialist is a key member of the Systems Development and Implementation team. A successful candidate has an in-depth process improvement history and experience in accounting systems documentation and training. Must be able to work collaboratively with development team members as well as end users in onboarding business segments to automated processes.
Responsibilities- Serve as a specialist for MS D365 (Microsoft Dynamics 365) implementation in addition to other large-scale digital transition projects.
- Conduct pre-deployment testing and documentation
- Assist in systems implementation, conducting small group and one-on-one training
- Act as liaison between development team and end users in identifying system issues and contributing to resolutions
- Document all issues from first occurrence to resolution
- Identify initiatives needed to enhance the implementation process
Specific Qualifications
- Bachelor's degree in Communications, Technology or related field OR equivalent professional experience.
- Minimum 5 years' experience in systems implementation and/or training and development
- Expert knowledge of Word, Excel and PowerPoint
- Excellent communication skills with the ability to train field, office and executive teams using a variety of adult learning methods
- Available to travel to various US locations up to 50% of the work week
- Flexibility to work in varied US time zones as needed
Additional Data
PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
