Position Overview
As a Process Quality Manager, you are responsible for planning, compliance and monitoring functions within a facility. This role is expected to act as an advisor and work hand in hand with facility Director, Operations. This role's responsibilities include but are not limited to; day to day and long term strategic operational planning, ensuring of compliance to corporate policies, procedures, and internal controls, leading initiatives to positively impact bottom line costs through compliance, cost analysis, root cause analysis, creation of action plans, driving desired results, and ensuring they are being sustained.

Job Description

Description

• Perform all duties of a Process Quality Manager including but not limited to:Lead facility's strategic planning activities including but not limited to: performing quarterly future states, quarterly forecasts, annual budgets, holiday planning.Lead all reporting to include: IC, headcount time and attendance etc. Manage teams to include: Payroll Specialist, Warehouse Administrator and Discipline Coordinator.Continuously observe, seek out areas of opportunity, and initiate improvement programs in order to lead the facility to operational excellence.Monitor and measure the results of the established programs.
• Create and maintain successful cross-functional partnerships by:Working jointly with the DO on eliminating obstacles detrimental to the success of the programs. Manage consistent follow up to ensure the results are being sustained.Leading facility startups, transitions and business changes from planning perspective. Conduct analysis (using PQM toolbox) to determine and support the plan.Maintaining facility-staffing reports such as Long Term Staffing and Terms and Transfers with the highest degree of accuracy. Conduct audits to ensure integrity of information. Work with ops and HR to determine hiring plan and monitor to make sure the building stays on plan.Actively participate in staffing and senior leadership meetings, report on and educate ops team on the KPI's and trends. Cultivate partnership with the facility DO. Advise the DO on the proper action plans and specific steps that need to be taken in order to improve.Leading the facility management and supervision thru the proper execution of corporate policies and programs in direct alignment with corporate goals. Establish and administer periodic evaluations, examine each area's performance on maintaining of the policies.
• Ensure compliance with company policies and protocols by:Driving facility compliance to policies and protocols. Ensure regular self-audits are being completed and issues are being resolved. Conduct monthly compliance audits. Report results to DO and leadership team.Using operational knowledge and expert partners to identify the specific issues, and determine the root causes of noncompliance, and determine a solution and formulate action plans for improvement.Driving development and documentation of standard operating procedures for any areas that might not be already covered by a corporate policies and procedures or are in need of additional protocols; partner and consult with a corporate area expert to ensure that no other policies are compromised. Assist with implementation.Serve as the facility's sole resource in the process of establishing or revision of corporate policies and procedures to ensure that facility's specific needs are being considered.Generate scorecards illustrating the facility key quality indicators including quarterly and weekly trends and comparisons. Summarize and interpret the scorecard and audit results for the DO.
• Provide regular reporting and updates to leadership including but not limited to:Weekly warehouse cost projections comparing to actuals, spell out misses and variances, and provide a complete P&L break down to DO.Provide building daily, weekly, monthly, quarterly KPI info to DO and ops team. Interpret results, raise red flags, and propose solutions. Provide the leadership team with critical information in order to further the compliance with the corporate protocols on a daily basis, with emphasis on reducing operational expenses.Act as a point person for all salary new hires. Plan on-boarding schedules, system access and equipment needs.Maintain close collaborative relationship with other Process Quality Managers in order to share and adapt ideas and best practices.Responsible for reviewing and approving all expense requests under $5,000 and their proper allocation to correct P&L line as well as staying within the weekly, monthly and quarterly budget.
• Perform all other duties as assigned.
• Travel Required:No

Environment

• Office : Office Temperature (65F to 75F)
• Warehouse : Perishable Warehouse (28F to 60F)
• Warehouse : Grocery Warehouse (50F to 90F)
• Warehouse : Freezer (-20F to 0F)

Skills

• Specialized Knowledge : Working knowledge and understanding of P&L. Advanced proficiency with personal computer operations and Microsoft Office applications.
• Special Skills : Ability to analyze trends and identify opportunities for improvement.
• Physical abilities: : N/A
• Other: : Leadership skills including team and relationship building, communication, coaching, influence, and conflict resolution.

Years Of Experience

• 2-5 : Three or more years of experience in operations management function and hands-on experience related to warehouse experience highly desired.

Qualifications
Bachelor's Degree - Business, Bachelor's Degree - Logistics Management, Bachelor's Degree - Operations & Supply Chain Management

Shift
1st Shift (United States of America)

Company
C&S Wholesale Grocers, LLC