6/24/26

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Job Type: Permanent Work Model: Remote Reference code: 133727 Primary Location: Toronto, ON All Available Locations: Toronto, ON

What will your typical day look like?

As a member of the Process Optimization team, the Operations Analyst enables day-to-day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics. This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights. Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role.

Key Responsibilities:

• Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment
• Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads
• Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing information
• Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up items
• Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and Tableau
• Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage
• Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activities
• Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriately
• Provide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentation
• Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

Required:

• Bachelor's degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors considered
• At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization
• Lean Six Sigma Green Belt certification
• Proven experience with process analysis, reporting, data quality management, and documentation
• Well-developed interpersonal, communication and presentation skills
• Excellent relationship management skills
• Strong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materials
• Adaptable, and well organized to respond to changing priorities
• Ability to be proactive and work alone as well as part of a larger team (team player)
• Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
• The ability to synthesize and visualize complex data

Preferred:

• 7+ years' experience supporting business process, reporting, analytics, or program operations in a global organization
• Experience building dashboards, visualizations, or reporting materials that support governance and leadership decision-making
• Experience with enterprise project management tools like ServiceNow SPM and Demand Management

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.