Carvana

Process Manager, Sales Operations

Carvana • $75K — $95K *
Tempe, AZ 85281In-Person
Business Services
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred.
  • 3+ years in process management, project/program management, business analysis, or operational roles.
  • Experience managing process or change initiatives with multiple stakeholders.
  • Strong written and verbal communication skills for creating operational documentation and SOPs.
  • Excellent organizational skills for managing multiple projects in a fast-paced environment.
  • Ability to assess the impact of process changes on customers and internal teams.

Responsibilities

  • Own the intake and management of sales-side process and system change requests.
  • Collaborate with various departments to gather, document, and prioritize requirements.
  • Analyze proposed changes, asking critical questions and resolving issues.
  • Lead sales-side projects from initiation to rollout and adoption.
  • Manage change processes, including rollout planning and reinforcing adoption.
  • Standardize and maintain operational documentation and knowledge resources.
  • Extract knowledge from individuals to ensure proper process ownership.

Benefits

  • Competitive Pay
  • Quality Benefits
  • Holiday and Paid Time Off
  • Education and Equipment Reimbursement Programs
  • Matching 401(k)
  • Career Path Opportunities
  • And More!
Full Job Description
Role and Team

We are seeking a highly organized, results-oriented Process Manager, Sales Operations to join the ADESA Sales Operations team in Tempe, AZ. This role is the dedicated owner of cross-functional process and change management for ADESA's sales organization - the single point of intake for the process and system changes that affect Sales, Sales Operations, and our sellers. The Process Manager translates business needs into clear requirements, drives the projects that deliver them, and ensures every change is documented, communicated, and adopted, while accounting for its impact across customers, sales teams, and auction operations.

Responsibilities
  • Serve as the single point of intake and ownership for sales-side process and system-change requests - scoping, prioritizing, setting timelines, and driving them through to adoption.
  • Partner with Sales, Sales Operations, Product, Operations, Central Operations, Marketing, Legal, Finance, and IT to gather and document requirements, identify dependencies and risks, and represent the business for features, enhancements, and projects.
  • Review proposed features, enhancements, and projects; surface open questions and gaps and drive them to resolution on behalf of the sales organization.
  • Drive sales-side projects that result in process changes end to end - from kickoff through rollout, communication, and reinforcement.
  • Own change management for the sales organization: assess operational impact, plan rollouts, sequence dependencies, and reinforce adoption.
  • Create, standardize, and maintain sales operations documentation, SOPs, and knowledge-management resources on a centralized platform accessible across teams.
  • Extract institutional knowledge from individuals and transition processes to their correct long-term owners.
  • Draft process-change communications - emails, call scripts, FAQs, and talking points - and coordinate with Marketing on customer-facing changes.
  • Represent the voice of the customer and the field in requirements and design discussions.
  • Track completion and confirm adoption of changes across the field.
  • Identify process inefficiencies and drive automation or workflow improvements.

Qualifications
  • Bachelor's degree preferred.
  • Minimum of 3 years in process management, project/program management, business analysis, change management, or operational roles supporting sales, operations, or cross-functional teams.
  • Demonstrated ability to run process or change initiatives with multiple stakeholders.
  • Strong written and verbal communication, with experience creating operational documentation, SOPs, and workflow processes.
  • Effective organizational skills and the ability to manage multiple projects and priorities in a fast-paced environment.
  • Ability to understand how process and system changes impact external customers, internal sales teams, and auction operations.

Beneficial Skills:
  • Lean Six Sigma, Business Process Management (BPM), change management (Prosci), PMP, or Agile/Scrum experience.
  • Familiarity with tools such as Azure DevOps, Jira, Smartsheet, Tableau, Salesforce, AMS, or AutoIMS.
  • Background in wholesale automotive, auction, or marketplace operations.
  • Familiarity with AI tools for process automation, data analysis, or communication.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Must be able to read, write, speak, and understand English.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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