Amazon

Process Improvement Specialist, SSD ACES

Amazon$120K — $163K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, project management, operations, logistics, supply chain, or related field.
  • Experience in operations, supply chain, project management, or management consulting.
  • Lean or six sigma experience for operational improvement.
  • Ability to manage multiple projects with competing priorities.
  • Strong analytical skills and data-driven mindset.

Responsibilities

  • Complete monthly benchmarking cycles for site level process improvement.
  • Drive KPIs through communication of regional performance metrics.
  • Lead quarterly regional improvement projects in collaboration with GMs.
  • Own and execute an annual network improvement project.
  • Develop trust with operations managers and senior leaders in the region.
  • Mentor regional leaders and assist in talent acquisition.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) matching and retirement savings options.
  • Paid time off and parental leave policies.
  • Support for adoption and surrogacy reimbursement.
  • Access to mental health support and employee assistance programs.
Full Job Description
The ACES Process Improvement Specialist will drive initiatives focused in improving site's and region's capacity, cost, quality and customer experience. Those initiatives include benchmarking through auditing and leadership coaching, standard-work optimization, and process improvement piloting and implementation. In addition, the process improvement specialist will act as the link between the region to the SSD Field Programs team, and will manage escalations, intakes, deep-dives and approvals to resolve barriers and issues the region is facing.

This role partners with both internal and external program management, technical teams, and is able to build relationships with colleagues across SSD Buildings, tech, and support teams. This role is both a collaborator focused on implementing network-wide initiatives, as well as the primary Cost & Quality partner for Operations General Managers. To be successful in this role; you need to pair analytical skills, a data-driven outlook with great communication skills, be a proven leader of leaders, ability to deal with ambiguity in the constantly changing/fast paced environment, able to prepare and give detailed data-driven business reviews with clear and effective narratives to senior management.

Key job responsibilities

1. The Process Improvement Specialist will complete monthly benchmarking cycles to drive site level process path improvements.

2. The Process Improvement Specialist will drive selected KPIs through flagging in regional DBR/WBR and sending weekly recaps. In addition, the regional PIS will support Field Programs team pilots in the region.

3. The Process Improvement Specialist will lead a quarterly regional improvement project tackling a problem or opportunity aligned on with the GM.

4. The Processes Improvement Specialist will own an annual network improvement project. In addition, the regional PIS will participate in quarterly SSD ACES process paths kaizens.

5. The Process Improvement Specialist will develop trust relationships with all OMs, SLs, and GMs in the region.

6. The Process Improvement Specialist will mentor leaders from the region and will support interviewing talent to the region when possible.

BASIC QUALIFICATIONS

- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

- Experience working in an operations, supply chain, transportation, project management or management consulting role

PREFERRED QUALIFICATIONS

- Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design

- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 133,000.00 - 179,500.00 USD annually

USA, TN, Nashville - 108,800.00 - 146,900.00 USD annually

USA, TX, Austin - 120,900.00 - 163,200.00 USD annually

USA, VA, Arlington - 120,900.00 - 163,200.00 USD annually

USA, WA, Bellevue - 120,900.00 - 163,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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