Job Title
Process Improvement Manager - Operations Excellence
Education
Bachelor's Degree
Location
Remote (Virtual) - US - US (Primary)
Career Level
Manager
Category
Operations
Job Type
Permanent
Job Description
Job Summary:
The OPS EXL Process Improvement Program Manager is responsible for PSA BDP's global OPS EXL team's project portfolio/program management with a special focus on process improvements and process automation.
Responsibilities:
- Part of global OPS EXL global organization
- Responsible for assigned OPS EXL projects in all areas - Operations, technology, analytics and functional (CoEs) with a special focus on improvements/automation
- End to end project portfolio management for technology leaning projects
- Responsible for allocated budget spend and ROI on the spend
- Close collaboration with core CoE partners (IT/Digital) and also global OPS EXL team stakeholders
- Responsible for inception to execution of all assigned initiatives under the business process improvement / automation program
- Accountable for thorough documentation of the program (exec presentations, business cases, portfolio tracking, individual project updates, escalations, etc.)
- Self starter and can do attitude (this role does not have direct reports, candidate must be able to work to influence all parties involved)
- Tracking and reporting projects/ portfolios under overall OPS EXL target monitor
- Escalations and conflict resolution in projects
- Stakeholder management within assigned projects. Be a leader for change management
- Act as trainer and execution specialist for OPS EXL and related initiatives
- Work closely with EPI centers, operations, technology and functional teams
- Job scope not limited to above-mentioned responsibilities, candidate must be flexible and willing to work on tasks and assignments in the global OPS EXL, Operations and CoE context.
Exemption Type
Exempt (Salaried)
Job Requirements
EXPERIENCE:
- 5-10 years experience in 3PL or supply chain management arena
- 5 years project management experience
- 5 years experience in handling large/complex technology projects portfolio and budgets
- Experience in navigating global organizational complexity and execution of large projects
- Experience in putting together artifacts for executive level consumption
- Degree in Engineering or business management
- Excellent leadership, analytical and people skills
- Lean Six sigma or related Continuous improvement program certification or experience
- Experience in operations desirable
- Project management certification or skills
- Open to travel 25% of the time
Please visit our website: www.bdpinternational.com
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