GEICO is seeking a Manager to lead Knowledge & Process Governance within the Claims Process Team. This role will oversee the Knowledge Hive platform and establish governance for SOP lifecycle management and audit rigor. The position is responsible for ensuring Claims operates with a consistent, accurate, and accessible single source of truth for operational processes. Primary Responsibilities • Own and manage the Knowledge Hive as the enterprise single source of truth for Claims operations • Oversee SOP lifecycle management, including creation, maintenance, and updates • Establish and enforce process governance standards across Claims • Lead process and SOP audit activities to ensure adherence and consistency • Drive efforts to reconcile and eliminate duplicate or conflicting knowledge sources • Partner with operational teams to ensure documentation reflects real-world workflows • Support integration of regulatory changes and process improvements into Knowledge Hive • Enable scalable, high-quality knowledge management practices across the enterprise Basic Qualifications • Bachelor's degree or equivalent work experience • 5+ years of experience in process management, knowledge management, or operations • Strong attention to detail with the ability to manage large volumes of documentation • Experience leading audit, governance, or compliance processes • Strong communication skills with ability to translate complex processes into clear documentation Preferred Qualifications • Experience with knowledge management platforms (e.g., Knowledge Hive or similar systems) • Experience in Claims operations, insurance, or regulated industries • Familiarity with SOP development and audit methodologies Success Factors • Increased adoption and reliability of Knowledge Hive as a single source of truth • Improved consistency and clarity in Claims processes • Strong audit performance and adherence to SOP standards • Reduced process duplication and improved operational efficiency