Elevance Health

Process Improvement Leader EGH

Elevance Health • $70K — $95K *
Elkhart, IN 46514In-Person
Healthcare
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Industrial Engineering or similar field preferred.
  • 1 to 3 years of healthcare process improvement experience.
  • Familiarity with value stream analysis and problem solving methodologies.
  • Lean Six Sigma certification preferred.
  • Experience with statistical analysis, data visualization, and presenting findings.
  • Demonstrated ability to lead process improvement initiatives with measurable outcomes.
  • Strong communication and interpersonal skills.

Responsibilities

  • Lead strategic process improvement initiatives to enhance operational effectiveness.
  • Collaborate with leadership to identify and implement improvement opportunities.
  • Drive projects focused on patient outcomes and operational efficiency.
  • Utilize Lean Six Sigma and data analysis to solve problems and sustain results.
  • Facilitate training on process improvement methodologies across the organization.
  • Build relationships with staff to promote engagement in improvement initiatives.
  • Support compliance and sustainability of process improvements.

Benefits

  • Opportunities for ongoing professional development and training.
  • Access to a collaborative work environment with a focus on excellence.
  • Engagement in meaningful work that impacts patient care and safety.
  • Participation in organizational initiatives aimed at operational efficiency.
Full Job Description
The Process Improvement Advisor reports to the Vice President of Operations or designee, with a dotted-line reporting relationship to the Vice President of Process Improvement at Beacon Health System. This role serves as a subject matter expert for process improvement at the assigned Beacon entity, supporting operations, the Vice President of Operations at Elkhart General Hospital, and the Vice President of Process Improvement at Beacon Health System in advancing Beacon's enterprise-wide One Beacon operational excellence strategy.

The Advisor is responsible for managing and facilitating process improvement initiatives that deliver measurable outcomes across clinical, operational, business, and regulatory domains. Acting as a strategic partner and change agent at the hospital level, the Advisor leads through influence, collaboration, and data-driven decision-making.

This role also trains and supports others in process improvement methodologies to build sustainable capabilities at Elkhart General Hospital, while contributing to systemwide projects as directed.

Leads strategic process improvement initiatives by:
  • Partnering with hospital and health system leadership to drive the operational execution of Beacon's strategic missions.
  • Partnering with hospital and health system leadership, medical staff, and cross-functional teams to identify opportunities for improvement aligned to Beacon's operational excellence priorities.
  • Leading hospital-based projects that improve patient outcomes, including infection prevention, patient safety, length of stay, readmissions, and patient experience.
  • Driving operational and business efficiency initiatives such as patient throughput, surgical services optimization, staffing models, supply chain, finance, revenue cycle, and administrative processes.
  • Using Lean Six Sigma methodologies, statistical analysis, and problem-solving tools to identify root causes, implement solutions, and sustain results.
  • Defining clear, measurable metrics for each initiative and reporting hospital-level progress to leadership and committees.
  • Supporting enterprise initiatives at the hospital level.

Builds capability and culture by:
  • Delivering entity-level training and education sessions on The Beacon Operating System, Lean methodologies, A3 thinking, problem solving methodologies, Rapid Improvement Events, and use of data.
  • Coaching frontline managers, directors, and hospital senior leaders in process improvement methods.
  • Facilitating Rapid Improvement Events and supporting A3 problem-solving efforts.
  • Serving as an advisor to key hospital committees (Quality, Safety, Operations) by providing data and PI expertise.
  • Assisting departments in creating monitoring tools (dashboards, scorecards, audits) to sustain results, while ensuring ownership remains with operational leaders.
  • Building collaborative relationships with staff, physicians, and hospital leaders to foster engagement in improvement initiatives.

Ensures process improvement sustainability and compliance by:
  • Supporting survey readiness and accreditation compliance through documentation and reliable processes.
  • Promoting the use of data and analytics in daily operations to sustain improvements.
  • Identifying waste and recommending value-focused improvements to maximize hospital resources.
  • Remaining open to adopting and supporting new tools and practices, including future technologies introduced by system leadership.
  • Completing other assignments and special projects as directed by hospital and health system leadership.
  • Ensures smooth transition of process improvement changes to operations utilizing the Beacon Operating System

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • Bachelor's degree required, Industrial Engineering or similar field preferred.
  • 1 to 3 years of experience in process improvement in a healthcare system; 1 to 3 years of operations experience preferred.
  • Demonstrated experience using the following: value stream analysis and/or value stream mapping, problem solving methodologies (e.g. A3 thinking, PDSA, DMAIC), control charts, and an understanding of Cp/Cpk.
  • Licensure/Certification
  • Lean Six Sigma certification preferred.
  • Ongoing professional development in process improvement expected (training, workshops, professional associations).

Knowledge & Skills
  • Demonstrated ability to lead hospital-based process improvement initiatives with measurable outcomes.
  • Strong skills in statistical analysis, data visualization, and presenting findings to multiple audiences.
  • Strong written and verbal communication skills utilizing industry acumen.
  • Effective facilitator and trainer, with experience coaching staff and leaders in PI approaches (experience with A3 and Rapid Improvement Events preferred but not required).
  • Strong problem-solving, interpersonal, and communication skills, with the ability to tailor messages to leadership, committees, and frontline teams.
  • Emotional intelligence and ability to influence without authority.
  • Ability to analyze complex hospital processes and translate them into clear, standardized practices.
  • Resilient, adaptable, and able to manage multiple projects and shifting priorities.
  • Proficiency with data and reporting tools (Excel, statistical software, business intelligence platforms), and open to adopting new technologies as introduced.

Working Conditions
  • Office and hospital environment with regular interaction across clinical and non-clinical settings.
  • Occasional system travel required when supporting enterprise initiatives at the direction of leadership.

Physical Demands
  • Requires the physical ability and stamina to perform essential duties.

About Elevance Health

Epoch Health represents the next evolution in comprehensive healthcare specifically for men. Our philosophy is a clinical approach designed to help men enhance their quality of life through truly personalized and professional clinical care. At Epoch we stress appropriate health treatments, proactive screenings and lifestyle modifications.

Elevance Health Careers

Join the vibrant team at Elevance Health, a leader in healthcare solutions, where we prioritize innovation, leadership, and the well-being of our communities. At Elevance Health, we offer more than just job opportunities; we provide a pathway to a fulfilling career in a diverse and inclusive environment.

Work You’ll Do

At Elevance Health, you will be part of a team dedicated to reshaping the future of healthcare through outstanding service and cutting-edge technology. Our professionals enjoy a culture of collaboration and respect that supports both personal and professional growth.

Explore Career Opportunities

Whether you're seeking your first internship or a seasoned professional position, Elevance Health offers a range of employment opportunities across various specialties. Our team is growing, and we are hiring individuals who are passionate about making a difference in healthcare. Explore positions that match your skills and interests in our dynamic company.

Innovate and Lead

Join us and contribute to a culture of innovation and continuous improvement. At Elevance Health, you will work alongside industry leaders and have the chance to develop leadership skills that are crucial in today’s fast-paced healthcare environment. Our leadership and diversity training ensure that all team members are equipped to lead, inspire, and thrive.

Develop Your Career

Elevance Health is committed to the professional growth of our employees. With access to comprehensive benefits, career development programs, and networking opportunities, you can expand your skills and advance your career within a supportive and nurturing environment. Our commitment to professional development is reflected in our robust training programs and our focus on promoting from within.

Benefits and Culture

We understand that the well-being of our employees is paramount. Elevance Health offers competitive benefits designed to support the health, financial security, and work-life balance of our team members. Our inclusive culture fosters innovation and is one of our greatest strengths.

Join Our Team

Ready to make a significant impact in healthcare? Search for open job opportunities at Elevance Health that align with your skills and career ambitions. We are looking for curious, creative, and solution-driven team players who are ready to drive change and deliver solutions.

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Apply Now

Start your journey with Elevance Health by exploring our career portal for available job opportunities. Submit your resume, prepare for your interview, and take the first step towards a rewarding career that makes a real difference.

Elevance Health Careers

Empowering your future in healthcare. Join us and be part of a team that is dedicated to improving lives and communities every day.
Learn more about Elevance Health
Size
3,969 employees
Market Cap
$116.9 billion
Industry
Hospitals & Medical Centers
Net Income
$4.5 billion
Founded
1944
5 Year Trend
+10.3%
Revenue
$121.8 billion
NASDAQ
ANTM
* Ladders Estimates

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