Memorial Sloan Kettering Cancer Center

Process Improvement Engineer (Internal Consultant) - Transformation Management

Memorial Sloan Kettering Cancer Center • $124K — $204K *
New York, NY 10025In-Person
Healthcare
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 2-5 years of experience in process improvement or related field
  • Experience in a matrixed organizational structure
  • Strong analytical skills with data-driven decision-making
  • Proficient in process mapping and workflow analysis
  • Ability to solve complex and ambiguous problems
  • Strong communication and stakeholder management skills
  • Proficiency in Microsoft Office and familiarity with analytical tools

Responsibilities

  • Support enterprise-wide process improvement initiatives
  • Partner with stakeholders to assess and enhance workflows
  • Collaborate with teams to implement sustainable solutions
  • Facilitate assessments and structured problem-solving sessions
  • Analyze operational data to identify root causes
  • Create process maps and performance metrics
  • Coordinate project workstreams and communicate results

Benefits

  • Hybrid work location in New York City
  • Monday to Friday schedule
  • Opportunity to engage in enterprise-wide transformation
  • Collaboration with cross-functional teams
  • Support for professional development and certifications
Full Job Description
We are seeking a Process Improvement Engineer to join the Transformation Management Office (TMO). The TMO leads enterprise-wide transformation initiatives that improve operational performance, enhance the patient and employee experience, and support MSK's mission through process improvement, change management, and organizational transformation.

Role Overview

In this role, you will:
  • Support enterprise-wide process improvement and transformation initiatives.
  • Partner with clinical, operational, and administrative stakeholders to assess workflows and identify improvement opportunities.
  • Collaborate with Process Engineers, Project Managers, Change Specialists, and Data Analysts to implement sustainable solutions.
  • Facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts.
  • Analyze operational data, identify root causes, and develop actionable recommendations.
  • Create process maps, implementation plans, and performance metrics to support enterprise initiatives.
  • Coordinate project workstreams, monitor progress, and communicate results to stakeholders and leadership.
  • Support change management activities to drive adoption of new processes and ways of working.
  • Design new tools, frameworks, or approaches for initiatives that don't have an established process or precedent to draw from.


Key Qualifications
  • 2-5 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field.
  • Experience supporting cross-functional initiatives in a highly matrixed environment.
  • Strong analytical skills with experience using data to identify opportunities and drive decisions.
  • Experience with process mapping, workflow analysis, root cause analysis, and performance measurement.
  • Ability to structure and define problems in ambiguous, undefined situations, in addition to solving complex problems that already have a clear objective
  • Strong communication, facilitation, and stakeholder management skills.
  • Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.
  • Lean, Six Sigma, or related certification preferred.


Core Skills
  • Process improvement and systems thinking.
  • Data analysis and problem-solving.
  • Ability to influence without direct authority.
  • Strong written, verbal, and presentation skills.
  • Adaptability, collaboration, and sound judgment.
  • Ability to manage multiple priorities while driving measurable results.


Additional Information
  • Location: 633 Third Avenue, New York, NY (Hybrid)
  • Schedule: Monday-Friday, 9:00 AM-5:00 PM
  • Reports to: Lead Process Improvement Engineer, EPMO


Helpful Links:
  • Compensation Philosophy
  • Benefits


Pay Range: $124,000.00 - $204,700.00

FSLA Status: Exempt

About Memorial Sloan Kettering Cancer Center

Memorial Sloan Kettering Cancer Center is a world-renowned cancer treatment and research institution located in New York City. The center was founded in 1884 and has since become one of the leading cancer centers in the world, with a focus on patient care, research, and education. Memorial Sloan Kettering Cancer Center employs over 20,000 people, including doctors, nurses, researchers, and support staff, and treats over 500,000 patients each year. The center is known for its innovative treatments and cutting-edge research, which has helped to improve the lives of cancer patients around the world. Memorial Sloan Kettering Cancer Center is committed to finding a cure for cancer and improving the quality of life for cancer patients everywhere.
Learn more about Memorial Sloan Kettering Cancer Center
Size
20,000 employees
Industry
Healthcare
Founded
1884
* Ladders Estimates

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