DescriptionReporting to the Manager Process Engineering - First & Last Mile, the Process Specialist II role is responsible for leading process and performance excellence programs within the First and Last Mile operations umbrella.
Responsibilities- Lead and coordinate the evaluation of processes, systems, and technology impacting operations as per the approved business requirement
- Develop routines and best practices to ensure quality and performance
- Ensure processes comply with safety and quality standards
- Meet with operations managers to assess existing processes. Document the voice of the customer and assess requirements for first and last mile
- Lead and manage the exploration of process improvement strategies, documentation, data collection, defect management, and take-to-market activities within the first last mile
- Work with the Process Manager - FLM to execute deliverables assigned to complete the project scope on time and within budget
- Lead and conduct lessons learned exercises for continuous improvement of associated standardized processes
- Provide the Process Manager with process documents and standard operating procedures
- Communicate and update project status and activities to all stakeholders
- Provide training and monitoring support to operations for system upgrades
Education- Degree in Industrial Engineering/BS degree in Engineering graduate considered an asset
Experience- Minimum of 4 years of relevant work experience in a high availability Transportation/Supply Chain/Network Logistics operation.
- Experience within the Courier First and Last Mile considered an asset
- Experience with transportation processes and standard operating procedures
- Advanced technical skills
- Analytical thinker
- Strong leadership, project, and time management skills with the ability to prioritize multiple projects in an agile approach
- Lean/Six Sigma training (Green Belt or above is preferred)
- Problem solver and strategic thinker with a strong work ethic and ability to work independently in a fast-paced environment
- Ability to work with a high degree of detail and accuracy constantly meeting deadlines
- Strong written and oral communications skills. Bilingual (English/French) considered an asset
- Knowledge in MS applications (i.e. Excel, Word, Outlook, PowerPoint, Project)
- Experience with UAT and JIRA
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment; Warehouse Environment
Reports to: Manager National Deployment and Integration
