Cisco

Process Engineer

Cisco$152K — $221K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Computer Science, Industrial Engineering, Data Science, Supply Chain, or related fields
  • 3 years of combined experience in business process mapping, data analysis, statistical modeling, and machine learning
  • Proficiency in process mapping (BPMN) and data visualization tools
  • Strong communication skills to convey complex AI concepts to stakeholders
  • Technical experience in Python and SQL or similar development environments
  • Familiarity with MLOps practices, CI/CD pipelines, and cloud platforms (AWS, Azure, or GCP)

Responsibilities

  • Design and map end-to-end business workflows using AI agents and LLM orchestration for automating decision-making
  • Act as a technical consultant to translate business requirements into AI technical specifications
  • Identify operational bottlenecks and implement AI solutions to optimize costs
  • Collaborate with Data Scientists to deploy ML models in production and integrate them with existing systems
  • Establish KPIs for AI-driven processes and monitor performance metrics like model drift and accuracy
  • Ensure compliance with corporate governance and ethical AI guidelines

Benefits

  • Opportunity to work with cutting-edge AI technologies
  • Collaboration with cross-functional teams including business architecture and IT
  • Focus on business process optimization
  • Potential for involvement in high-impact projects that drive organizational success
  • Commitment to continuous learning and professional development
Full Job Description
The application window is expected to close on: 07/03/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The SSC Artificial Intelligence Team is part of the Central Operations function, our overall mission is to enable seamless operations and provide a foundational structure for collective success. We will be collaborating with business architecture, data analysis, portfolio/PMO and IT partner organizations to identify, analyze, prioritize and develop the most impactful AI capabilities for the entire organization.

Your Impact

As an AI Process Engineer, you will be responsible for designing, implementing, and optimizing business processes through the strategic integration of Artificial Intelligence. You will work at the intersection of software engineering and data science to transform manual or legacy workflows into intelligent, automated systems that improve efficiency and scalability.

Responsibilities:
    • Process Architecture: Design and map end-to-end business workflows that leverage AI agents and LLM orchestration to automate complex decision-making tasks.
    • Cross-Functional Collaboration: Act as a technical consultant for non-technical departments to translate business requirements into technical AI specifications.
    • Optimization: Identify bottlenecks in current operations and apply AI solutions (such as predictive maintenance or automated routing) to reduce operational costs.
    • Implementation & Integration: Collaborate with Data Scientists to deploy ML models into production environments, ensuring seamless integration with existing enterprise software and cloud infrastructure.
    • Performance Monitoring: Establish KPIs for AI-driven processes, monitoring model drift, latency, and accuracy to ensure continuous improvement.
    • Ethics & Compliance: Ensure all AI processes adhere to corporate governance standards, data privacy regulations, and ethical AI guidelines.


You are an innovative thinker with a strong passion for business process optimization, data science and artificial intelligence. You thrive on uncovering insights from data and translating them into actionable strategies. An effective communicator and collaborator, you excel in partnering with cross-functional teams to drive impactful solutions. Your curiosity and commitment to continuous learning keep you at the forefront of technological advancements.

Required Qualifications:
    • Education: Bachelor's or Master's degree in Computer Science, Industrial Engineering, Data Science, Supply Chain, or a related fields.
    • Experience: A combined total of 3 years experience in business process mapping, data analysis, statistical modeling, and machine learning.
    • Analytical Thinking: Proficiency in process mapping (BPMN) and data visualization tools.
    • Communication: Ability to explain complex AI concepts to stakeholders at all levels of the organization.
    • Technical Proficiency: Experience in Python and SQL or other agentic development environments.
    • Operations Knowledge: Exposure to MLOps practices, CI/CD pipelines, and cloud platforms (AWS, Azure, or GCP).


Preferred Qualifications:
    • Experience in a high-tech environment (e.g., Cisco or similar networking/SaaS companies) and/or supply chain or service and support.
    • Background in Lean Six Sigma or other process improvement methodologies.
    • Ability to work effectively in a fast-paced, collaborative environment.
    • Excellent problem-solving and critical-thinking skills.
    • Knowledge of cybersecurity protocols related to AI data handling.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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