Position Overview

The Process Design Specialist plays a pivotal role within our Claims organization-the connective tissue between our frontline adjusting teams and the processes, tools, and vendor partnerships that power them. This is a role for a proactive, critical thinker who thrives at improving workflows, document processes, coordinating projects, and solving operational problems.

This role demands a tech-savvy, process-minded, and self-motivated individual who can thrive in a fast-paced, performance-driven environment. If you're energized by streamlining processes, solving complex problems, and inspiring the people around you, this role offers endless opportunities to make a tangible impact in a growth-oriented organization.
Key Responsibilities

• Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives.
• Drive multiple simultaneous projects and initiatives to successful, on-time completion.
• Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines.
• Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization.
• Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight.
• Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions.
• Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance.
• Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training.

What You Bring

• Property Claims Knowledge - 3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams.
• Analytical Thinking - ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward.
• Great Communication - strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders.
• Highly Collaborative - motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority.
• Consistent Execution - delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads.
• Learning Mindset - willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management.
• Technology-Forward - an early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools.
• Data-Driven Decision-Making - able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace.

Nice-to-Have Capabilities & Skills

• Formal Lean Six Sigma certification or equivalent process-improvement credential.
• Background in change management or training delivery to enhance user adoption during process or system rollouts.
• Experience piloting innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization.
• Comfortable facilitating training and/or meetings independently and virtually to a large group.
• Ability to see the big picture-understanding how Claims fits into the company's roadmap and strategic vision-and comfort managing ambiguity and complex tasks with incomplete information.

Compensation & Benefits:

Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Budgeted Salary Range

$95,500-$112,500 USD

The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range

$84,150-$140,250 USD

Benefits & Perks

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
  (Birthing parents may be eligible for additional leave through STD)
• 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program - Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.