Job Description4 Days in the office from any of our locations in Johnston RI,Iselin NJ, and couple of locations in MARole is not relocation eligible. As the Process Automation Sr Developer on our UiPath Automation Team, you will focus on improving end-to-end processes that start and end with the customer experience. This role will work with the team to determine business challenges and identify opportunities for process improvement and innovation. The incumbent will be responsible for the vetting, recommended approach, execution, deployment, and support of advanced technologies to best support business challenges. The Sr Developer will also track performance metrics and measurements against targets set by senior leaders. There will be a strong focus on automation of manual processes, anticipating technology issues, and providing solutions and service improvements.
This role will primarily support the UiPath RPA platform, with additional exposure to Blue Prism as a secondary benefit.
Primary Responsibilities
- Analyze business challenges and recommend automation solutions using advanced technologies, primarily UiPath.
- Conduct root cause analysis, provide recommendations for process improvements, and monitor results using defined metrics.
- Provide Level 2 support for UiPath RPA bots running in production environments.
- Monitor and analyze logs from UiPath Orchestrator, robots, and queues to identify and resolve incidents.
- Collaborate with development teams to understand automation logic and assist in debugging and optimizing workflows.
- Work with L1 support teams to ensure timely and accurate issue triaging.
- Manage and resolve incidents, alerts, exceptions, and service requests within agreed SLAs.
- Coordinate activities and communicate with impacted stakeholders as per incident management process.
- Investigate automation failures and perform initial root cause analysis before escalating to L3 development teams.
- Work closely with business users to understand issues and provide timely updates and resolutions.
- Document support procedures, known issues, and resolutions to build a knowledge base.
- Support UiPath platform upgrades, patches, server migrations, and enhancements in UAT before production deployment.
- Perform health checks on bots, orchestrator jobs, queues, and environments.
- Participate in change management and deployment activities (e.g., production validation, smoke testing).
- Ensure all activities are logged and tracked through ITSM tools like ServiceNow, JIRA, etc.
- Participate in knowledge transfer sessions from developers and contribute to continuous improvement.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
- 6+ years of hands-on experience with UiPath RPA development and support.
- Strong understanding of UiPath Orchestrator, Studio, and Robot components.
- Experience with incident management and root cause analysis in production environments.
- UiPath Advanced Developer Certification.
- Experience with UiPath Document Understanding and UiPath Apps
- Familiarity with ITSM tools such as ServiceNow or JIRA.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Exposure to Blue Prism RPA platform.
- Experience with automation performance monitoring and reporting.
- Knowledge of Agile methodologies and DevOps practices.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Hybrid - 4 days in-office, 1 day remote per week.
Office Location: Johnston, RI (preferred); Medford, MA; or Norwood, MA.
Pay Transparency The salary range for this position is $ 106,800 - 160,200 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
About UsEqual Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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Background CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
