Organization:

Position Overview:

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). Job Description modifications for union represented position are subject to CBA guidelines.

JOB ACCOUNTABILITIES:

OPERATIONS:
• Schedules patients for ultrasounds, biopsies, and outpatient infusions at ambulatory surgery centers
• Schedules patients with requests from physicians.
• Schedules patients with faxed requests.
• Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions.
• Acts as liaison between medical offices, nurses, and physicians when booking any patients.
• Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility.
• Informs staff and physicians of patient arrivals, cancellations and concerns.

PHONES/FAXES/SUPPLIES:
• Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients.
• Answers general questions from patients and staff.
• Checks fax machine daily for orders and patient information pertaining to schedule exam.
• Faxes appropriate paperwork.
• Participates in continuous quality improvement activities.


EDUCATION:

HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE:
2 years of recent experience.

 

SKILLS AND KNOWLEDGE:
Organizational and multi-tasking skills.

Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs.

Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion.

Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.

Ability to work with others in a flexible and cooperative manner.

Ability to maintain composure during challenging interpersonal interactions.

Active listening skills; including interpersonal skills and telephone communication.

Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link:

Job Shift:

Schedule:

Shift Hours:

Days of the Week:

Weekend Requirements:

Benefits:

Unions:

Position Status:

Weekly Hours:

Employee Status:

Pay Range is $33.52 to $46.92 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.