Stryker Corporation

ProAssure Systems Specialist

Stryker Corporation$89K — $148K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Nursing, Business, or IT preferred, or 6+ years of relevant experience.
  • 4+ years of clinical or healthcare IT experience required.
  • Must be a US Citizen.
  • Demonstrated success in customer support preferred.
  • Experience supporting clinical end users through training and rounding.
  • Familiarity with clinical workflow analysis and design preferred.
  • Experience with Cisco wireless networks and equipment is a plus.

Responsibilities

  • Manage multiple Vocera databases and maintain data integrity.
  • Oversee Vocera servers including updates and backups.
  • Maintain Vocera device inventory and manage RMA processes.
  • Train users on effective Vocera communication.
  • Provide on-site support for troubleshooting end user issues.
  • Collaborate with technical support to resolve technical challenges.
  • Develop and administer end user satisfaction programs.

Benefits

  • Onsite work flexibility for hands-on training and support.
  • Opportunity for direct impact on healthcare communication.
  • Engagement with clinical staff for professional development.
  • Supportive work culture in a healthcare-focused environment.
  • Collaborative problem-solving with technical teams.
Full Job Description
Work Flexibility: Onsite

As a ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission- to make healthcare better.

What you will do:
  • You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
  • Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
  • You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
  • Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
  • You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
  • Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and the customer's support organization to resolve technical issues
  • Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
  • Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines


What you need:

Required:
  • Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
  • Minimum 4 years clinical or healthcare IT (HIT) experience required
  • Must be a US Citizen


Preferred:
  • Demonstrated success in delivering excellent customer support
  • Prior experience supporting clinical end users through rounding and training
  • Demonstrated success working with physician and nursing staff
  • Experience with clinical workflow analysis and design
  • Experience with Cisco wireless networks and equipment


United States of America Pay Ranges:
  • USN: $89,300 - $148,800 USD Annual


View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

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Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ

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