Amazon

Principal User Researcher, Senior Talent & Transformation: Design

Amazon$181K — $245K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of UX research experience in collaboration with executive leadership.
  • Proficient in applying diverse research methods during product development.
  • Master's or PhD in Data Science, Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
  • Proven ability to communicate user research findings to senior cross-functional partners to effect change.
  • Track record of managing complex global research initiatives with qualitative emphasis.

Responsibilities

  • Lead user research that shapes user experience and informs long-term strategies.
  • Advocate for inclusive product design that addresses diverse customer needs.
  • Clarify complex issues and challenge assumptions to understand customer needs better.
  • Balance business and customer needs in communication, asking tough questions.
  • Facilitate agile organizational movement, and promote learning and experimentation.

Benefits

  • Comprehensive health insurance including medical, dental, vision, and prescription coverage.
  • 401(k) matching contributions to support retirement savings.
  • Generous paid time off and parental leave policies.
  • Mental health support services and Employee Assistance Programs.
  • Flexible spending accounts and reimbursement for adoption and surrogacy expenses.
Full Job Description
As Principal Researcher, you will establish the cross-org Voice of the Customer function responsible for making this community's needs, barriers, and unmet expectations visible to the organization. Your "customer" is Amazon's global SVP, VP, and Director population. You will design the listening architecture that captures what these leaders experience. You will translate those insights into organizational strategy. You will ensure that every transformation initiative is grounded in evidence rather than assumption.

A day in the life

* Leads user research that influences end-to-end user experience and impacts the long-term strategy

* Advocates for inclusive and diverse products that serve all types of customers

* Brings clarity to complexity, probes assumptions, illuminates pitfalls, and fosters shared understanding of customer needs

* Communicates pragmatically, balancing business and customer needs, and asking the hard questions

* Helps the organization move quickly, experiment and learn. Shows high judgment in driving executive-level escalations, and leads with grit and optimism

About the team

STT drives Amazon's most strategic senior talent and transformation initiatives. The team is composed of specialized groups focused on executive development, organizational transformation, workforce planning, and science. Our work directly impacts Amazon's senior leadership and shapes how the company evolves in the age of AI.

BASIC QUALIFICATIONS

* 10+ years of conducting UX research on products and working in close partnership with executive leadership * Deep technical proficiency in different research methods, including when and how to apply them during the product development process * Master's or PhD degree in Data Science, Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field * Experience communicating user research findings with senior cross-functional partners to drive impact

PREFERRED QUALIFICATIONS

*Track record leading complex, global, multi-method research programs (emphasis on qualitative and contextual work, e.g., in-home ethnography) *Evidence of deep cultural and behavioral research revealing fundamental human needs *Experience with highly ambiguous research questions tackling future states *Demonstrated impact through new product/service creation, long-term strategy influence, or significant investment decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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