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Job Category
User Experience
Job Details
The ExperienceThe Agentforce for Service design team sits at the intersection of AI innovation and enterprise experience, shaping how service professionals and their customers interact with the world's leading CRM platform. As a Principal Product Designer, you are a respected high-craft storyteller, systems thinker, and strategic leader - sought out for your ability to orchestrate cross-cloud, cross-functional initiatives and solve the highest-ambiguity challenges across Agentforce for Service.
Operating at Principal level as an individual contributor, you influence cloud- and organization-level decisions through innovative frameworks, storytelling, and category-defining experiences grounded in user insight, data, and long-term business strategy. You align initiatives by connecting fragmented, complex experiences into a cohesive, simplified design vision, and you lead through thought leadership and deep craft - mentoring designers, developing new methodologies, and modeling the highest standards of design execution.
You aren't just designing tools; you are defining what great looks like at the frontier of AI for Service and creating lasting organizational impact and business value.
What You'll Actually Be Doing- Set the design vision for a broad domain of Agentforce for Service, framing the hardest problems and connecting disparate workstreams into a coherent, forward-looking direction that aligns with Salesforce's business objectives and the evolving needs of our global customers.
- Set the standard for craft across the organization, bringing consumer-grade design and high-fidelity execution to enterprise workflows - relentlessly simplifying complex systems and defining a new benchmark for UX quality across the Salesforce ecosystem.
- Shape a culture of craft, critique, and continuous improvement across the discipline, elevating the work of every designer around you through mentorship and example - without formal management authority.
- Drive the evolution of design standards and the Salesforce Design System (SLDS2), ensuring your domain promotes a cohesive, accessible, and unified experience across the entire Salesforce portfolio.
You're Our Person If... - You have 10+ years of experience designing and delivering products in cross-functional teams, with a portfolio of category-defining work and a track record of solving the most ambiguous, high-stakes design problems at scale.
- You have a deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing - and a talent for translating insight into direction.
- You can influence others and build consensus across an organization while navigating significant ambiguity, leading through influence rather than authority.
- You have deep experience with design systems and expert knowledge of design and AI productivity tools such as Figma, Figma Make, Claude, and Cursor.
Even Better If... - You have experience with CRM or enterprise software.
- You have a passion for mentoring designers and shaping design culture.
Please submit your resume and a link to your portfolio. Submissions without a portfolio or samples of work will not be considered.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
