Job DescriptionThe Epic Principal Trainer (PT) is certified in their respective Epic application and works in collaboration with the Training Manager and the application analysts to develop training for end-users. The PT is responsible for developing and maintaining a clear knowledge of their respective application, training materials and the workflows associated with that application. PT's demonstrate excellent presentation skills, and have an excellent ability to answer end-users questions related to their application
Key Responsibilities:Training
- Develop and maintain Epic course curriculum along with all training materials for the respective Epic application during implementations and upgrades.
- Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials.
- Build, test, and maintain the training environment.
- Ensure all classroom training and related training materials adhere to current policies and procedures.
- Conducts a credentialed training program as needed for implementations. This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall Epic system knowledge.
- Trains Super Users who will support end-users in classroom trainings and on-site and lead training efforts stemming from software upgrades and updates.
- Coordinate closely with system analysts in order to develop proper training in consideration of all end-users roles and to ensure effective training in advance of software updates and new version releases.
- Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
- Maintains customer service orientation and responsiveness.
- Obtains and maintains certification within each assigned Epic application module.
- Communicates effectively with project leadership, team members, and customers.
- Willingness to travel overnight for educational classes and working non-standard and/or extended hours.
- Utilizes project management skills to prioritize and manage assigned and unassigned tasks necessary to ensure a high-quality training product is offered.
End-User Support
- Supports at-the-elbow support during project go-lives and upgrades. Captures, documents details, and troubleshooting steps of an issue to identify resolution and/or escalate as needed. Utilizes ticketing system to track, route problems and requests, and document solutions.
- Gathers information to understand a problem and educates the user on how to accomplish the desired task.
- Works collaboratively with Super Users to vet issues and ensure internal education and collaboration with internal resources.
- Completes rounds at assigned facilities. Rounds include checking with clinical and support staff to address questions and/or issues they are experiencing with Epic and related clinical applications, following up with previously provided support assistance, and completing rounding checklists in the appropriate timeframes after assigned initiatives.
- Work with project/support team to identify and resolve workflow or application issues.
- When on or near a site - provide on-the-floor rounding during unscheduled downtime, and serving as a liaison between the end-user and the IT/Epic team at large.
Required Qualifications:- 3 years of experience developing and conducting training in an adult education environment
- 2 years of experience with EMR or enterprise software implementations, specifically with training of staff
- Strong understanding of Adult Learning Theory and experience incorporating into stand-up adult classroom training
- 3 years of knowledge of physician / hospital workflows
- Proficiency with MS Office applications and web browsers
- High School Diploma/GED
- Bachelor's Degree in related field - or equivalent clinical or IS experience may be considered in lieu of degree
- Epic certification in one or more Epic applications required, or achieve certification within 180 days
Preferred Qualifications:- Project management experience
- Prior experience with instructor led classroom training and/or Epic
Compensation is determined based on years of relevant experience and departmental equity.
