Job ID: 005314
NETSCOUT is currently seeking a Principal Technical Support Engineer. Description:

Principal Support Engineer

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.

Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers business.

Basic Qualifications/Skills:

• Work with customers to troubleshoot and resolve complex network and product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues
• Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions
• Advise customer on network management best practices using NETSCOUT product suite
• Must have clear oral and written communications skills
• Excellent customer communication and interaction skills with Enterprise customers

Preferred Qualification/Skills:

• Bachelor's Degree in Computer Science/Network Security or equivalent discipline
• Minimum of 7 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in environment preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHTC minimum)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Ability to travel up to 25%
• Project Management Certification a plus (PMP)
• Server Hardware Support Certification a plus (Dell DOSD)
• VMware Certification a plus
• Ability to multi-task with strong attention to detail

Location: Allen, TX

Working at NETSCOUT

Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts

Requirements:
Education Bachelors (or equivalent work experience) Job Type Full-Time Location US-TX-ALLEN Preferred Language English

NETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.