Amazon WorkSpaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications.

Today, over one million users rely on WorkSpaces daily. Tomorrow, those workspaces will host AI agents alongside humans - agents that code, troubleshoot, analyze, and act on behalf of their users, governed by the same identity and security policies as the people they serve. We are building the platform that makes this possible: a new identity architecture that treats humans and agents as first-class citizens, a unified cross-platform agent that ships features to Windows and Linux simultaneously, a next-generation client (Springboard) that communicates intelligently with users, and AI-powered admin experiences that replace 300 configuration choices with a single conversation.

This is not incremental. We are rethinking the desktop from the silicon up - from GPU-powered workstations for builders and AI workloads, to conversational setup experiences, to autonomous troubleshooting that resolves issues before users notice them. We compete with Microsoft, Citrix, and Omnissa - and we intend to leapfrog them by building the workspace that was designed for the agentic era, not retrofitted for it.

The Role

We are looking for a Principal Technical Program Manager who wants to be the connective tissue of this transformation. This is a cross-functional IC role at the center of everything we ship. You will own end-to-end program execution across the Agentic WorkSpaces portfolio - driving delivery across 6+ engineering teams, 3+ platform dependencies, 19 production regions, and multiple partner motions. You will operate at the intersection of engineering, product, and GTM, translating bold product vision into sequenced milestones that land on time and at quality.

You are self-driven, comfortable with ambiguity, and biased toward action. You think big about what the workspace of the future looks like - and then you build the plan to get there. You influence across Amazon without authority, make hard trade-off decisions with incomplete information, and turn "Won" into "Done." You want to solve challenging problems in identity, AI, and desktop infrastructure at a scale that matters.

Key job responsibilities

Key Job Responsibilities
• Own programs with significant complexity and broad cross-organizational impact. You will drive the identity modernization strategy - ensuring it lands as a coherent platform, not disconnected features.
• Drive large engineering efforts that solve significantly difficult problems with complete independence. Translate an 18-month, 3-phase identity strategy and multi-year platform roadmap into detailed execution plans with clear milestones, owners, and decision points.
• Identify risks and opportunities in technical strategies, architectures, and organizational structures. See around corners - flagging dependency conflicts with IAM Identity Center, Bedrock AgentCore, EC2, and DCV teams before they become blockers.
• Drive projects cross-functionally and build partnerships across AWS. Work with field sales (PROPEL/Nexus), ISV partners (Citrix, Omnissa), and GTM teams to ensure what we build translates into customer adoption. Ensure security and identity objectives are met without imposing a performance tax on agent workflows.
• Establish metrics, mechanisms, and reporting cadences that give leadership confidence in delivery health. From weekly execution reviews to S-Team goal reporting, you build the operating rhythm that keeps a complex organization aligned.
• Manage launch coordination for multi-region, multi-platform releases across 6 OS variants. Ensure features ship simultaneously across Windows and Linux via the unified agent architecture - no more "Windows first, Linux later."
• Deliver findings, recommendations, and remediation steps when programs go off-track. Support deep-dive assessments and ad-hoc analysis. You are the person who turns ambiguity into action.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business

- 10+ years of program management, tech program management, or related experience

- Experience managing programs across cross-functional teams, building processes and coordinating release schedules

- Experience delivering complex, multi-phase platform migrations or modernization programs

- Strong technical depth - ability to engage on architecture decisions involving identity protocols (SAML, OIDC), networking, and OS-level systems

- Track record of delivering results in ambiguous, fast-moving environments where requirements evolve

- Excellent verbal and written communication skills; ability to present to VP/SVP audiences

- Bachelor's degree in Computer Science, Engineering, or equivalent experience

PREFERRED QUALIFICATIONS

- BA or BS degree in a related field (MBA preferred)

- Experience in deploying identity and access management systems, or experience with Active Directory

- Experience in technical support in a distributed computing environment that includes supporting end user desktop applications and tools

- Experience driving partner-dependent programs (ISVs, GSIs, or technology partners)

- Familiarity with AI/ML agent architectures, agentic workflows, or AI-powered product experiences

- Experience with S-Team or VP-level goal reporting and mechanisms at Amazon

- MBA or advanced technical degree