Amazon

Principal Program Manager, OPTIMA

Amazon$137K — $186K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of cross-functional experience working with both tech and non-tech teams
  • 7+ years of program or project management experience
  • Experience in reporting and analyzing results for senior leadership
  • Bachelor's degree is required
  • Experience in defining program requirements and improving through data and metrics
  • PMP certification preferred
  • Experience leading programs in the GenAI and Agentic AI domains

Responsibilities

  • Lead strategic projects and manage complex workstreams
  • Organize and structure teams for program execution
  • Consult with partners to prioritize programs and coordinate resources
  • Monitor progress against goals and mitigate risks
  • Act as a subject matter expert to inform new processes

Benefits

  • Comprehensive health insurance options (medical, dental, vision, prescription)
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Support for adoption and surrogacy reimbursement
  • Employee Assistance Program (EAP) and mental health support
  • Flexible Spending Accounts available
Full Job Description
Principal Program Manager, OPTIMA We are seeking a Principal Program Manager who is passionate about technology, innovation, Operations excellence and improving customer experience. This is a strategic role and highly cross-functional, requiring collaboration and influence across product, science, engineering and Operations teams across timezones. The Principal PM will a) define and drive business critical CX quality programs and b) identify and drive CX improvement opportunities across Shopping org leveraging OPTIMA's scalable and efficient HITL capabilities. A successful candidate will thrive in ambiguity, bringing process and discipline to a highly dynamic and fluid environment. This person will excel at managing and influencing broad stakeholder groups, establish best-practices that can be scaled across the Shopping organization, and have the ability to crisply communicate deliverables. This role will require excellent written and oral communication skills, data-driven analyses and insights, exceptional judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. Key job responsibilities * Lead key, strategic projects for large, complex workstreams, identifying, assessing, and prioritizing opportunities based on strategic goals, business needs, and customer value *Organize and structure teams to deliver and execute program milestones * Consult with key partners to determine program prioritization, while sourcing and coordinating resources * Proactively monitor progress against goals while anticipating and mitigating risks, creating and owning solutions, and successfully resolving issues * Act as a subject matter expert by contributing perspective, insights, and knowledge to guide the establishment of new processes and systems About the team We enable Amazon deliver delightful shopping experience to customers worldwide. We are a global, cross functional team providing end-to-end Human In The Loop (HITL) solutions across Gen AI and Agentic AI lifecycle, leveraging technology and operational excellence. We provide ground truth data and CX quality insights across multiple languages at scale with high quality to train, measure and improve and Gen AI/Agentic models powering Amazon AI products like Search, Off Amazon Selection, Alexa Shopping and Rufus. BASIC QUALIFICATIONS - 7+ years of working cross functionally with tech and non-tech teams experience - 7+ years of program or project management experience - Experience managing, analyzing and communicating results to senior leadership - Bachelor's degree - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - PMP certificate - Experience in leading high impact programs in GenAI and Agentic AI space. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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