Principal Technical Program Manager (Product Operations)

Gather AI$120K — $160K *
US-AnywhereRemote in United States
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Hands-on experience with hardware or hardware-plus-software systems.
  • 10 years of engineering and technical program leadership experience, preferably in hardware, robotics, or ML.
  • Proven ability to implement prioritization frameworks that require explicit trade-offs.
  • Expertise in mapping cross-functional dependencies and establishing operating structures from scratch.
  • Proficient in engaging with engineering teams to align technical execution with business goals, preferably with exposure to robotics or computer vision.
  • Strong knowledge of tools such as Jira or Linear and familiarity with cloud platforms like AWS or Azure.

Responsibilities

  • Design and implement a program-tracking system across R&D programs.
  • Build a prioritization framework for managing new customer-driven scope.
  • Map cross-team dependencies to mitigate blockers in hardware, ML, and software.
  • Establish an escalation and post-mortem process for customer go-lives.
  • Own the roadmap and prioritization cadence for R&D initiatives.
  • Drive improvements in deployment efficiency and configuration management alongside Customer Success.

Benefits

  • High-visibility role with significant influence on company processes.
  • Opportunity to build a program management function over time.
  • Working in a fast-paced, technically deep team with accountability.
  • Direct impact on customer operations through engineering collaboration.
Full Job Description
About the Team

Our engineering organization spans autonomy, computer vision and machine learning, embedded and hardware systems, full-stack, and cloud, all working in parallel across multiple active product lines tied to live customer deployments. It's a technically deep, fast-moving team where individual contributors carry real accountability and the work shows up directly in customer operations. We're at the stage where the complexity of running concurrent programs across disciplines has outpaced informal coordination, and we're ready to fix that.

About the Role

Most program management roles ask you to run a process someone else already built. This one asks you to build it. As Principal Technical Program Manager, you'll design the operating system for how a growing robotics company plans, prioritizes, and delivers, starting from scratch and scaling it across every engineering team.

This is a high-visibility, Principal-level individual contributor role reporting into engineering leadership, with the scope to shape processes across the entire org and the option to grow into building out a broader program management function over time.

What You'll Do
  • Design and roll out a program-tracking system across concurrent R&D programs, with clear owners, milestones, and risk visibility
  • Build a prioritization framework that makes trade-offs explicit whenever new customer-driven scope arrives
  • Map cross-team dependencies across hardware, ML, and software before they become blockers
  • Establish a standard escalation and post-mortem rhythm for customer go-lives, with a single named owner for each program
  • Own the prioritization and roadmap operating cadence across R&D
  • Drive deployment-efficiency and configuration-management improvements with Customer Success

What You'll Need
  • Hands-on experience with hardware or hardware-plus-software systems
  • 10 years of combined engineering and technical program leadership experience, with a track record driving complex hardware, robotics, or ML-based programs. Ideal candidates may have started in engineering and transitioned into program management, so deep program management experience across the entire career is not required
  • A track record standing up prioritization frameworks that force explicit trade-offs, not just a stack-ranked backlog, ideally at a scaling startup or through an equivalent 0-to-1 effort within a larger company
  • Experience mapping cross-functional dependencies, supporting capacity planning, and establishing operating cadences from scratch, including status readouts, escalation paths, and post-mortems
  • Ability to engage deeply with engineering teams, validate estimates, and drive alignment between technical execution and business objectives, with exposure to robotics, drones, computer vision, or edge and embedded hardware
  • Strong command of tools like Jira or Linear, translating requirements into clear milestones and roadmap plans, with working familiarity with a major cloud platform like AWS or Azure

Nice to Have
  • Experience with deployment or field-operations programs, including physical installs, supply chain, or hardware procurement
  • Background in agile or lean process facilitation and change management
  • PMP certification

About Gather AI

Gather AI is an artificial intelligence company that provides a platform for retailers to optimize their inventory management. The platform uses machine learning algorithms to analyze data from various sources, including sales data, inventory data, and customer behavior, to provide insights into inventory levels and demand forecasting. The company was founded in 2018 and is headquartered in Vancouver, Canada.
Learn more about Gather AI
Size
10 employees
Industry

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